Admin - Office Manager

Admin

• Office Manager Helix Traffic Solutions, LLC Salem, OR Job Details Full-time 1 day ago Benefits Internal mobility program Opportunities for advancement Qualifications High school diploma or GED Telephone systems Full Job Description Join Helix Traffic Solutions
• Traffic Control for a Safer Tomorrow About Helix Traffic Solutions We're not just placing cones—we're rethinking the way traffic moves.

Helix Traffic Solutions is a national leader in traffic control, work zone safety, and roadway support services. Through a network of specialized operating companies across the U.S., Helix delivers reliable, innovative solutions that protect lives and keep communities moving safely. About Highway Specialties Highway Specialties is a proud member of the Helix Traffic Solutions network, serving communities across Oregon and Washington with customized traffic control and work zone safety solutions tailored to the unique challenges of the Pacific Northwest. With a strong focus on safety, compliance, and efficiency, Highway Specialties supports a wide range of infrastructure and construction projects by providing the equipment, signage, and expertise needed to maintain safe and effective work zones.

Our services and capabilities include:

Sales and rental of traffic control devices, safety equipment, and PPE Trailer-mounted traffic control devices, channelizing equipment, and clear, compliant signage Personal protective equipment including safety vests, hard hats, and safety glasses Flexible short-term rental and long-term purchasing options to support projects of any size A state-of-the-art in-house sign manufacturing department producing high-quality, durable signage Work-zone approved roll-up signs, along with rubber and metal bases for temporary installations Custom regulatory, warning, and project-specific signage built to industry standards By combining high-quality equipment with expert service and precision sign production, Highway Specialties helps ensure safe, visible, and well-managed work zones across the region. Why Work with Helix & Highway Specialties? We're a people-first organization with a mission centered on public safety and service. When you join Highway Specialties, you become part of a skilled local team backed by the strength, stability, and growth opportunities of the Helix Traffic Solutions national network. You'll find: A strong culture of safety, teamwork, and accountability Hands-on work that directly supports safe, compliant work zones Opportunities for training, advancement, and internal mobility The support of a national organization with a locally driven, team-focused environment What to Expect Our work is fast-paced, hands-on, and essential. Every role at Highway Specialties plays a vital part in protecting workers, drivers, and communities across Oregon and Washington. If you're safety-minded, detail-oriented, and looking for a career with purpose, we'd be proud to have you on our team.

OFFICE MANAGER

Job Description Job Summary Highway Specialties is an established and growing Northwest leader in traffic control safety equipment sales and rentals. As the Office Manager, you will support operations by managing customer service operations and internal planning to meet current obligations. Essential Duties and Responsibilities Serves customers by providing product and service information, taking orders, and answering questions. Enters quotes, sales, and rental orders, verifies product pricing, processes change orders as needed. Resolves escalated product or service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Upsells and attracts potential customers by answering product and service questions and suggesting information about other products and services. Submits material bids/estimates in conjunction with management. Plans timely order fulfillment in conjunction with other departments. Uses internal resources to provide quick action and follow-up on time-sensitive issues. Keeps management informed of sales activity by submitting reports as requested. Other Relevant Tasks and Obligations Actively builds customer base and maintains existing customer relationships. Maintains customer records by keeping current information. Exhibits polite, professional, and timely communication via phone, email, and mail. Supports team by performing tasks related to organization and strong communication. Carries out administrative duties such as filing, typing, copying, binding, scanning, etc. Other duties as assigned. Credentials and Qualifications Must be 21 years or older Must be able to lift 50 pounds High School Diploma or equivalent Familiarity with office operations, office software and phone systems Knowledge of software including Microsoft Office, NetSuite, CRM Have reliable transportation to and from work Skills Leadership

• Problem Solving Time Management
• Resolving Conflict Planning
• Communication Organization
• Product and Market Knowledge Professionalism
• Administrative Writing Customer Service Skills
• Reporting Helix Traffic Solutions, LLC is an Equal Opportunity Affirmative Action Employer.