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CB
Courtyard by Marriott Harrisburg/Hershey
Marriott Front Office Manager
Career Insights for Office Manager (General)
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Based on Pennsylvania data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$61,718 / year median in Pennsylvania
-3% projected decline
Job Description
Lead an Award-Worthy Team. Elevate the Guest Experience. Build Your Career. Are you a hospitality leader who is passionate about delivering exceptional guest experiences while developing and inspiring high-performing teams? We are seeking an experienced Front Office Manager to join our hotel, where outstanding guest satisfaction, teamwork, and employee longevity are the foundation of our success. Our hotel consistently earns high guest satisfaction scores because we invest in our people first. Many of our team members have been with us for years, creating a positive, supportive culture that values collaboration, respect, and professional growth. You'll be joining an already highly skilled Front Desk team that simply needs a strong, engaging leader to help them continue delivering exceptional service. What You'll Do Lead, coach, and motivate the Front Office team to provide outstanding guest service. Foster a positive, team-oriented work environment where employees thrive. Ensure smooth daily front office operations while maintaining Marriott brand standards. Monitor guest satisfaction scores and implement strategies for continuous improvement. Partner with other departments to create seamless guest experiences. Develop team members through coaching, training, and recognition. Manage scheduling, staffing, performance, and operational efficiencies. What We're Looking For Previous hotel Front Office leadership experience. Strong business acumen with a focus on operational excellence and guest satisfaction. A proven ability to build, mentor, and retain exceptional teams. Excellent communication, leadership, and problem-solving skills. Experience with Marriott's ASTAY system is highly preferred and will be given special consideration. Marriott brand experience is a plus. Why Join Our Team? Competitive salary Comprehensive medical, dental, and vision insurance 401(k) with company matching Generous Paid Time Off (PTO) A stable, employee-focused company that values work-life balance A welcoming, collaborative culture with exceptional employee retention The opportunity to lead an experienced and talented Front Desk team A workplace where your leadership truly makes a difference If you're looking for more than just another management position—if you're looking for a hotel that values its employees as much as its guests—we'd love to hear from you. Apply today and become part of a team where people stay, guests return, and great leaders thrive.