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BW
BeautyMark West Chester
Office Manager/Administrative Assistant
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Based on Pennsylvania data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$61,718 / year median in Pennsylvania
-3% projected decline
Job Description
Job Overview Job description: Office Manager/ Administrative Assistant Medical Aesthetics Practice in West Chester, PA Position Overview We are a boutique medspa looking for a highly organized individual to run the office side of the business. The Office Manager is responsible for daily operations, revenue performance, team accountability, marketing and community collaborations, client experience execution, increased bookings and overall growth of the company. This role ensures the schedule stays full, memberships grow, systems run cleanly, and the team operates at a high standard. Core Responsibilities 1. Revenue & Performance Leadership Track daily, weekly, and monthly revenue Monitor conversion rates (consult to treatment, treatment to membership) Oversee prepay packages and membership enrollment goals Review KPIs with team and implement action plans Identify slow weeks and activate promotions or call-back campaigns 2. Client Experience Oversight Ensure first impressions are executed consistently Audit front desk greeting, tone, and scheduling flow Resolve escalated client concerns Maintain 5-star review standard 3. Team Leadership & Accountability Lead weekly team meetings Coach front desk on scripts and follow-up Enforce sales process consistency Manage staff schedules and PTO Support hiring and onboarding Managing staff licenses, training logs, certifications 4. Membership & Retention Growth Oversee membership program rollout and tracking Monitor retention rates and churn Implement reactivation campaigns Ensure billing accuracy and failed payment recovery 5. Systems & Operations Maintain SOPs for front desk, consult flow, and checkout Audit schedule utilization weekly Manage vendor relationships Oversee inventory levels Ensure compliance with local/state regulations Required Skills & Qualifications Minimum 2 years experience as office manager and/or leadership experience Strong understanding of sales and tracking key performance indicators Ability to assess evenue and performance Experience with CRM system and scheduling software Strong communication and conflict resolution skills Marketing Highly organized and execution-driven Base Hourly Salary, discounted services