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Office Manager
Job
Drop Dead Pest Solutions
Remote
$46,800 Salary, Full-Time
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Job Description
Office Manager / Customer Service Coordinator Drop Dead Pest Solutions is a family-owned pest control company serving southern Wisconsin. We are growing and looking for an organized, dependable, and customer-focused Office Manager to help keep our schedule, customers, technicians, and daily operations running smoothly. This person will be the main point of contact for customers, help manage scheduling, answer calls and texts, follow up with leads, support our technicians, and help make sure jobs do not fall through the cracks. We are looking for someone who is confident on the phone, detail-oriented, good with technology, and able to stay calm when the day gets busy. Responsibilities Answer incoming calls, texts, and emails from customers Schedule pest control, rodent control, bat, and wildlife services Follow up with leads and unscheduled estimates Help convert calls and website leads into booked jobs Communicate with technicians throughout the day Update customer accounts, notes, job details, and service history Send estimates, invoices, reminders, and follow-up messages Handle customer questions in a professional and friendly way Help organize routes and daily schedules Track callbacks, warranties, and unfinished jobs Help maintain office systems and improve daily processes Support the owner with admin tasks, reporting, and customer follow-up What We're Looking For Office, customer service, scheduling, or dispatch experience preferred Strong phone and communication skills Organized and able to handle multiple tasks at once Comfortable using computers, email, texting platforms, and scheduling software Able to stay professional with upset or confused customers Dependable, punctual, and honest Good problem solver Willing to learn the pest control industry Positive attitude and team-first mindset Bonus Experience Pest control, home services, HVAC, plumbing, electrical, landscaping, or construction office experience Experience with scheduling or CRM software Sales or lead follow-up experience Experience handling customer reviews, estimates, or invoices Schedule Monday-Friday Day shift Some seasonal flexibility may be needed during the busy season. Pay $20-$25 per hour, based on experience Benefits Family-owned company Steady weekday schedule Growth opportunity as the company expands Supportive team environment Important role with real responsibility Opportunity to help build systems, not just answer phones About Drop Dead Pest Solutions Drop Dead Pest Solutions provides pest control, rodent control, bat control, and wildlife services throughout southern Wisconsin. We take pride in being responsive, professional, and easy for customers to work with. We are looking for someone who wants to take ownership of the office and help us continue growing.