Office Manager (Hybrid)

About SoLiD Improvements SoLiD Improvements is a service and construction support company focused on helping property owners and managers keep their projects running smoothly. We coordinate jobs from first call through completion and pride ourselves on clear communication, reliable follow‑through, and professional results. Position Summary The Operations Coordinator owns customer coordination and job management from first contact through project completion. You'll be the hub between customers, contractors, and ownership—keeping jobs moving, systems updated, and everyone informed. This is a primarily remote position for candidates based in the Dallas-Fort Worth area, with periodic in‑person meetings for planning, training, and relationship building. Key Responsibilities Intake & Customer Coordination Serve as the primary point of contact for customer inquiries and service requests. Manage onboarding for new customers and ensure accurate setup in the CRM. Maintain clear, timely communication with customers throughout each project lifecycle. Coordinate scheduling details, access instructions, and service updates with customers. Job Routing & Scheduling Route incoming jobs to the right contractors based on availability, skills, and location. Build and manage schedules to maximize efficiency and on‑time completion. Track job status and updates using our project management tools. Follow‑Ups & Communication Conduct post‑service follow‑ups to confirm completion and customer satisfaction. Collect and log customer feedback and satisfaction notes. Maintain organized records of key customer interactions in the CRM. Proposals Prepare clear, detailed service proposals and scopes of work. Develop cost estimates and basic project timelines from standard rate sheets and guidance. Collaborate with ownership to refine and present tailored solutions. Photo Collection & Documentation Request, collect, and organize job‑site photos from contractors. Maintain before/after photo records for documentation and marketing use. Ensure photo documentation meets company standards for clarity and completeness. Contractor Onboarding & Coordination Manage onboarding steps for new contractors (paperwork, system access, process overview). Maintain an accurate contractor database, including service areas and specialties. Coordinate day‑to‑day contractor assignments, confirmations, and job communications. Invoicing Support Create and send invoices for completed services using company invoicing software. Confirm that all billable work is documented and aligned with proposals or work orders. Work with ownership/finance to resolve billing questions and customer inquiries. Job Sourcing & Contact Lists Build and maintain contact lists for prospects, property managers, and repeat customers. Research and identify new business targets in our service area. Support business development by keeping contact and opportunity data up to date. Ideal Candidate Strong organizational skills and attention to detail; comfortable managing many moving parts. Excellent written and verbal communication skills and a customer‑focused mindset. Experience using project management tools to track jobs or tasks. Proficiency with CRM systems and invoicing/accounting software. Thrives in a fast‑paced environment with changing priorities. Prior experience in service, construction, property management, or operations coordination.

Preferred:

Experience in a construction office environment (GC or specialty contractor) and/or supporting government contracting (e.g., bids, compliance documentation, public‑sector contracts). Work Schedule & Arrangemen t Part‑time, typically Monday-Friday, with core hours 9am-3pm (Central Time). Primarily remote, with occasional in‑person meetings in the Dallas-Fort Worth area for planning, training, and key client or team sessions. Use of company‑approved time‑tracking and productivity tools on work devices is required.

Pay:

$22.00 - $25.00 per hour

Benefits:

Referral program Application Question(s): Do you have at least 2 years of experience in an office, coordination, or administrative role? Have you worked in any of the following environments? (Select all that apply.)" Construction or trades (GC, specialty contractor, maintenance) Property management Government contracting Other / None of the above

Work Location:

Hybrid remote in Dallas-Fort Worth, TX 75287