Service Office Manager

Service Office Manager ELITE Home Trade Pros Brandon, SD Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Workflow management (operations management method) Customer inquiry handling Administrative experience Attention to detail Office management Full Job Description

SERVICE OFFICE MANAGER

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ELITE Home Trade Pros Location:

Brandon, SD Reports To:

Director of Operations Department:

Service Why

ELITE ELITE

Home Trade Pros is a rapidly expanding, high-growth organization setting the standard for home services across the Upper Midwest. We're building something truly special — a company rooted in world-class culture, best-in-class systems, and a relentless drive to become the premier home service company in the Midwest. Everything we do is anchored in our culture mantra — "Every Time, Every One, Every Day" — and led through a Christian foundation and lens. Our mission isn't just to grow revenue or market share; it's to build a business that honors people, glorifies God, and redefines excellence in our industry. This is the role for someone who thrives in a high-expectation, fast-moving environment — where details matter, customer experience is everything, and operational discipline drives results.

If you're wired for ownership, clarity, and follow-through — and you take pride in running a tight, clean, dialed-in operation — this is where you belong.

ROLE OVERVIEW

The Service Office Manager is the operational backbone of the Service Division — the person who ensures every job is cleanly closed, accurately processed, and fully resolved after the technician leaves the home. This role owns everything that happens after the work is performed. You are the bridge between the field and the office. The final checkpoint. The detail owner. The one who ensures nothing slips, nothing lingers, and nothing gets missed. This is a high-responsibility role for someone who lives in the details, thrives on organization, and takes pride in clean execution.

KEY RESPONSIBILITIES

Post-Service Job Execution Own the full lifecycle of every service job after completion Review, audit, and finalize all jobs in the CRM for accuracy Ensure notes, photos, invoices, and documentation are complete and correct Verify pricing, scope, and billing alignment before closing jobs Close out jobs in ServiceTitan and batch for export to accounting ( Sage Intacct ) Ensure every job is clean, complete, and financially accurate Post-Job Customer Experience Respond to billing questions, callbacks, and service-related concerns Coordinate with technicians and leadership to resolve issues quickly Ensure a professional, clear, and high-trust customer experience Protect the ELITE brand through strong follow-through and communication Technician Support & Job Accuracy Support technicians with after-the-fact job questions and corrections Identify missing or incorrect job details and get them resolved Hold technicians accountable to proper job closeout standards Act as the bridge between field execution and office accuracy Surface recurring issues or breakdowns in technician workflows Accounts Receivable & Collections Own A/R for all completed service work Track unpaid invoices and maintain a clean aging report Follow up consistently on outstanding balances Coordinate payment resolutions with customers when needed Drive strong cash flow through disciplined collection processes Systems, Data Accuracy & Process Discipline Maintain high integrity of CRM data across all service jobs Ensure all workflows are followed consistently and correctly Audit job records for completeness and accuracy Identify inefficiencies or breakdowns in process and fix them Support SOPs for job closeout, billing, and post-service workflows Operational Control & Visibility Track job status from completion → closeout → payment Ensure no job is left incomplete, unbilled, or unresolved Provide visibility into job flow, errors, and A/R status Catch problems early — before they hit customers or financials Serve as the final checkpoint for service job accuracy

QUALIFICATIONS

Core Requirements 3-7+ years of administrative, operational, or service coordination experience Extreme attention to detail and organizational discipline Strong communication skills — clear, direct, and professional Ability to manage multiple workflows without losing accuracy High ownership mindset — sees things through to completion Comfortable in a fast-paced, high-growth environment Strong integrity and alignment with a Christian values-based culture Preferred Experience Home services, trades, or service-based business experience Experience with ServiceTitan or similar CRM systems Familiarity with job costing, invoicing, and billing processes Background in customer service or service coordination

WHO THRIVES HERE

This role will attract someone who: Is obsessed with details, accuracy, and clean execution Finds satisfaction in closing loops and finishing work the right way Takes pride in organization, structure, and control Doesn't let things sit — they get handled Communicates clearly and confidently with both customers and technicians Thrives in accountability and high expectations Wants to be part of a purpose-driven, faith-based organization

WHY ELITE

One of the fastest-growing home service companies in the Midwest A high-performance environment where excellence is expected A culture grounded in faith, integrity, and accountability Clear ownership and real responsibility — your work directly impacts results Opportunity to build and refine systems that will scale to $100MM+ A team that values people, growth, and doing things the right way

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person