Office Manager

Office Manager Punch List Heroes | Hendersonville, TN Salary $50,000 - $60,000 per year (Based on Experience) Job Type Full-Time | Salaried Benefits Retirement Plan with Company Match Paid Time Off Professional Development Opportunities Family-Oriented Culture Stable, Growing Company Opportunity for Advancement About Punch List Heroes Punch List Heroes is one of Middle Tennessee's fastest-growing home service and handyman companies. We help homeowners with everything from drywall repair and painting to carpentry, home improvements, power washing, and remodeling projects. Our team is committed to delivering exceptional customer service, quality craftsmanship, and reliable communication. As we continue to grow, we are seeking a highly organized, detail-oriented Office Manager to oversee daily office operations and help drive the company's success. Position Summary The Office Manager will serve as the operational hub of the company, coordinating office administration, scheduling, payroll support, customer communications, and team accountability. This individual must be comfortable managing multiple priorities while ensuring that both customers and employees receive an exceptional experience. The ideal candidate has experience in the home services, construction, remodeling, or trades industry and is proficient with Jobber and Gusto. Responsibilities Manage day-to-day office operations Oversee scheduling of technicians, projects, estimates, and customer appointments Maintain and manage Jobber, ensuring accurate job records, scheduling, invoicing, and workflow management Process payroll and employee records through Gusto Coordinate onboarding paperwork and employee documentation Monitor job progress and assist with workflow coordination between office and field teams Answer customer inquiries and resolve service concerns professionally Manage accounts receivable and assist with collections when necessary Assist leadership with reporting, KPI tracking, and administrative projects Maintain customer databases and company records Support hiring, recruiting, and employee communication efforts Ensure office systems and processes are operating efficiently Qualifications Minimum 5 years of office management, operations management, or administrative leadership experience Previous experience in construction, remodeling, home services, or a related industry preferred Proficiency with Jobber is required Experience with Gusto payroll software is required Experience with CRM and field service management software Strong organizational and multitasking abilities Excellent communication and customer service skills High attention to detail and accuracy Proficiency with Microsoft Office and Google Workspace Ability to work independently and solve problems proactively Preferred Experience Jobber Gusto Buildertrend ServiceTitan Housecall Pro QuickBooks Customer service management Scheduling and dispatching field personnel What Success Looks Like Technicians are efficiently scheduled and productive Payroll is processed accurately and on time Customer communications are prompt and professional Office systems run smoothly with minimal oversight Job information remains organized and up to date Leadership receives accurate operational reports and metrics Why Join Punch List Heroes? We are a family-owned company that believes in serving homeowners with excellence while creating opportunities for our team members to grow professionally and personally. If you enjoy creating order, solving problems, and helping a growing company succeed, we'd love to hear from you. Apply today and help us build the best home services company in Middle Tennessee.

Pay:

$45,000.00 - $60,000.00 per year

Benefits:

401(k) matching Paid time off

Experience:

Office management: 5 years (Required) Payroll management: 5 years (Required) Appointment scheduling: 5 years (Required)

Language:

English (Required)

Work Location:

In person