Office Manager —

Pelvic Health Physical Therapy Clinic Pay:

$25-$30/hour, salaried (approx. $52,000-$62,400/year) based on experience and fit

Job Type:

Full-time, in person

Schedule:

~40 hours/week, Monday-Friday About the Role Empassion Pelvic Health is seeking an Office Manager to lead and oversee the administrative operations of our specialty pelvic health physical, occupational, and massage therapy clinic. This role is ideal for someone who: Loves creating order and systems Enjoys leading and training a front desk team Is warm, patient-facing, and detail-oriented Takes pride in operational excellence and accountability Is looking for a long-term professional home , not a stepping stone The Office Manager is responsible for how the clinic runs day-to-day , including front desk staffing, scheduling, patient flow, metrics, and patient experience.

REQUIRED

—

PLEASE READ CAREFULLY

To be considered, applicants must submit: A resume and A detailed cover letter demonstrating that you have visited the Empassion Pelvic Health website and understand who we are and what we do. Applications without a cover letter will not be considered.

Key Responsibilities:

Clinic Operations & Scheduling Own the day-to-day administrative operations of the clinic Set and manage the front desk schedule to ensure full coverage Personally cover the front desk when coverage is unavailable Oversee daily patient flow and scheduling accuracy Ensure current patients are scheduled through their plan of care Fill cancellations and optimize clinician schedules • Front Desk Team Leadership Lead, train, and support the front desk team Run weekly admin/front desk meetings Train staff on phone scripts, scheduling systems, and communication standards Coach and correct performance issues as needed Lead by example by being confident and effective on the phones Patient Experience Serve as a warm, visible, patient-facing presence Greet patients and assist with check-in and check-out Answer phones and explain pelvic physical therapy to new patients Handle patient questions or concerns with professionalism and care Escalate or resolve customer service issues as appropriate Metrics & Accountability Track and help drive key clinic metrics, including: Clinician utilization (fill rate) Front desk conversion rate Review call logs, lead follow-up, and scheduling data Supervise cancellation recovery Ensure high-level and rapid communication with new patient leads Local Marketing & Community Support (Execution Only) Assist with local outreach and event logistics Prepare printed materials or practitioner packets Support community events and collaborations Social media familiarity is a plus (but not required) Qualifications & Skills Prior experience in a customer service or administrative role required Healthcare or medical office experience strongly preferred Management or leadership experience preferred Highly organized, detail-oriented, and accountable Comfortable learning and communicating about pelvic floor physical therapy Excellent verbal and written communication skills Proficient in Microsoft Word, Excel, and Google Workspace Experience with multi-line phone systems and patient scheduling Canva, Instagram, or Facebook experience is a plus (not required) Compensation & Benefits Salary range: $25-$30/hour, salaried (approx. $52,000-$62,400/year, based on experience and fit) Paid time off 401(k) Professional development support About Empassion Pelvic Health Empassion Pelvic Health isn't just a place for care, it's a compassionate community where every patient is valued, supported, and welcomed with warmth. We specialize exclusively in pelvic health and believe in: Hour-long treatment sessions One-on-one care with highly trained clinicians Manual physical therapy and individualized treatment plans Many of our patients have already seen multiple providers before finding us so we want to have compassion for their journey. We believe a patient centered and holistic approach is necessary for true healing and are looking for team members that want to be a part of our mission. We take pride in providing exceptional, personalized care and a supportive team culture. Application Questions What position you've held in the past best prepares you for an Office Manager role at Empassion? Have you submitted a cover letter in addition to your resume? What excites you about the possibility of working at Empassion? Work Location In person

Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) Employee discount Paid time off Professional development assistance

Work Location:

In person