Job Description
The Box Office Manager oversees all Patron Services operations, including hiring, training, scheduling, and supervising a team of full-time and part-time staff. The role manages payroll, labor budgets, performance evaluations, and ensures compliance with university policies and PCI standards. They handle revenue processing, cash management, deposits, and serve as the primary technical expert for ticketing and point-of-sale systems. The manager also leads box office operations for most performances, supports event logistics (ticketing, seating, waitlists, surveys), and collaborates with house management staff. Additionally, the role provides customer service to patrons and subscribers, manages group sales and communications, oversees SFY (Season for Youth) orders and invoices, and maintains accurate financial records. The manager also supports marketing and sales efforts, builds ticketing events and promotions in the system, and assumes broader operational responsibilities when senior leadership is absent. Hire, train, supervise, and schedule all Patron Services Employees Submit time sheets and track labor budget for part-time staff Provide a supporting role to our Season for Youth program (an outreach program with local schools) Complete deposits for ticket sales Oversee daily and nightly cash handling Lead Patron Services team in all aspects of Customer Service Serve as principal Box Office Manager for 80+% of performances (nights and weekends are included)
Required Qualifications Education:
Associate's degree Experience:
Two years of customer service and cash handling experience Knowledge, Skills, Abilities:
MS Office Knowledge of financial practices Ability to motivate staff Ability to de-escalate customer service issues Organizational and time management skills Ability to analyze and interpret reports
Ability to learn how to operate application software Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status. Preferred Qualifications Education:
Bachelor's Degree (BA) in related field Experience:
Previous office management and supervisory experience Working knowledge of Box Office procedures Knowledge, Skills, Abilities:
Experience with CRM and/or sales software Experience with Ticketmaster Applications Work Location Location:
University of Tennessee Onsite Compensation and Benefits UT market range: MR09 Anticipated hiring range: $49,000 - $58,000 Application Instructions To express interest, please submit an application with the noted below attachments: Resume Cover Letter The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university's tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine. Apply today and join the Tennessee Volunteer community!
