Front Office Manager Spanish Fork Hampton by Hilton Spanish Fork, UT Job Details Full-time From $40,000 a year 13 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Teamwork Performance management Team development Organizational skills Office management

Full Job Description Position Summary:

At Hilton, hospitality is at the heart of everything we do. The Front Office Manager is responsible for leading the Front Desk team to deliver exceptional guest experiences while ensuring efficient day-to-day front office operations. This role oversees guest services, team development, revenue opportunities, and operational excellence, creating a welcoming environment that reflects Hilton's commitment to hospitality.

Key Responsibilities:

Lead, coach, and develop Front Desk team members to deliver outstanding guest service. Ensure all guests receive a warm welcome and personalized service throughout their stay. Oversee daily Front Office operations, including check-in/check-out processes, room assignments, and guest requests. Resolve guest concerns professionally and promptly to ensure guest satisfaction. Monitor guest feedback, online reviews, and service recovery opportunities. Manage Front Desk scheduling, payroll, and labor costs. Ensure compliance with Hilton brand standards, policies, and procedures Collaborate with Housekeeping, Maintenance, Sales, and other departments to optimize the guest experience. Support revenue management efforts by maximizing room inventory and upselling opportunities. Maintain accurate cash handling, billing, and audit procedures. Assist with recruitment, onboarding, training, and performance management of team members. Great organization skills

Qualifications:

Minimum 2 years of hotel front office supervisory or management experience preferred. Hilton experience preferred. Strong leadership, communication, and problem-solving skills. Proficiency with hotel PMS systems. Ability to work flexible schedules, including weekends and holidays. Strong organizational skills and ability to manage multiple priorities. Passion for hospitality and guest service excellence.

What We're Looking For:

A positive, service-focused leader who inspires their team. Someone who thrives in a fast-paced environment and enjoys creating memorable guest experiences. A professional who leads by example and embraces Hilton's culture of hospitality, integrity, teamwork, and accountability.

Pay:

From $40,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person