Here's a polished, professional job description you can use for a dual Assistant General Manager (AGM) / Front Desk Manager (FOM) role at Marriott International. You can tweak tone depending on whether it's for internal use, hiring, or a resume.

Hours:

Wednesday- Sunday 12pm-8pm.

Job Title:

Assistant General Manager / Front Desk Manager (Dual Role)

Location:

Marriott Hotel -

Lexington Position Summary:

The Assistant General Manager / Front Desk Manager serves as a key leader within the hotel, supporting overall property operations while directly managing front office functions. This dual-role position ensures exceptional guest experiences, operational efficiency, and alignment with Marriott brand standards. The role bridges executive oversight with hands-on front desk leadership, requiring strong decision-making, team development, and service excellence.

Key Responsibilities:

Assistant General Manager (AGM)

Duties:

Support the General Manager in overseeing daily hotel operations across all departments. Ensure compliance with Marriott brand standards, policies, and procedures. Monitor financial performance, including revenue, labor costs, and expense control. Assist in budgeting, forecasting, and achieving profitability goals. Lead, coach, and develop department managers and staff. Handle escalated guest concerns and resolve issues to maintain high satisfaction scores. Ensure safety, security, and regulatory compliance across the property. Act as Manager on Duty (MOD) as required, including evenings, weekends, and holidays. Drive initiatives to improve guest satisfaction scores (e.g., GSS/Medallia metrics). Front Desk Manager (FOM)

Duties:

Oversee all front desk operations, including check-in/check-out, reservations, and guest services. Supervise, train, schedule, and evaluate front desk associates. Ensure consistent delivery of exceptional guest service and adherence to Marriott service standards. Manage room inventory, upgrades, and rate strategies in coordination with revenue management. Handle VIP arrivals, special requests, and guest recovery situations. Monitor front office KPIs such as occupancy, ADR, and guest satisfaction scores. Maintain accurate cash handling procedures and audit compliance. Collaborate with housekeeping, maintenance, and sales teams to ensure seamless operations. Implement upselling strategies to maximize revenue opportunities.

Qualifications:

3-5+ years of hotel management experience, preferably within Marriott or a comparable brand. Proven leadership experience in front office operations. Strong understanding of hotel financials and performance metrics. Excellent communication, problem-solving, and organizational skills. Proficiency with property management systems (e.g., Opera, FOSSE). Ability to work flexible schedules, including nights, weekends, and holidays.

Core Competencies:

Leadership & Team Development Guest Experience Excellence Operational Efficiency Financial Acumen Conflict Resolution Multitasking & Adaptability Work Environment:

Fast-paced hospitality setting requiring standing for extended periods. Frequent interaction with guests, staff, and leadership teams. Hands-on operational involvement combined with administrative responsibilities. If you want, I can tailor this specifically for: a resume (more achievement-focused), a job posting (more marketing-oriented), or internal promotion documentation (more performance-based).

Pay:

Up to $50,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person