Box Office Supervisor Richmond Flying Squirrels - 4.2 Richmond, VA Job Details 14 hours ago Qualifications Optimizing workflow processes Retail sales transactions Operational analysis Team supervision Managing teams in a customer support role Phone communication Software support Answering guest questions Mid-level Event ticket sales Credit card payment processing Supervising experience Cash register operations Venue customer assistance Leading team collaboration initiatives Computer skills Process improvement planning Business operations POS systems Event customer service Communication skills Client interaction via phone calls Full Job Description Job Summary The Richmond Flying Squirrels, Double-A affiliate of the San Francisco Giants, are seeking enthusiastic and customer-focused Box Office Supervisors to join our team at CarMax Park. This position is responsible for providing exceptional guest service while leading a box office staff for Richmond Flying Squirrels home games, WinterWorld, and other events. Box Office Supervisors serve as a key point of contact for fans, assisting with ticket purchases, digital ticket access, and general ballpark information to help create a positive guest experience. We are currently hiring staff to support WinterWorld at CarMax Park! WinterWorld operates Wednesday through Sunday, with hours generally falling between 4:00 p.m. and 11:00 p.m. Actual shift times and schedules will vary based on operational needs. Key Responsibilities Supervise daily box office and fan services operations, ensuring efficient ticket sales, accurate transactions, and exceptional guest service. Answer questions regarding ticket prices, seating locations, game and event schedules, promotions, and ballpark amenities. Provide friendly, professional, and efficient service to guests in person and over the phone. Assist guests with accessing, managing, and troubleshooting digital tickets and mobile ticketing accounts. Process ticket sales and other ticketing transactions through Tickets.com and other systems. Assist guests with ticketing-related concerns and resolve issues in a timely and courteous manner. Maintain a thorough knowledge of CarMax Park and ticket products to effectively help guests. Serve as a primary point of contact for guest concerns and ticketing issues resolving problems professionally and efficiently. Monitor operational performance, identify opportunities for improvement, and recommend enhancements to procedures and workflows to improve efficiency and effectiveness. Qualifications Proficiency with computer systems, point-of-sale platforms, and ticketing software; willingness to learn new technologies as needed. Attention to detail and organization, with the ability to accurately process ticket transactions and guest requests. Excellent written and verbal communication, customer service, and interpersonal skills, including the ability to manage escalated situations and deliver positive guest experiences. Effective problem-solving in a fast-paced, guest-facing environment. Self-motivated with the ability to work independently while contributing positively to a team. Experience supervising and managing a team is preferred. Accurate and responsible handling of cash and credit card transactions. Ability to stand for extended periods of time. Ability to work a flexible schedule, including daytime, evenings, weekends, and holidays, as business needs require. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.