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Office Administrator
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Fusion Rehab and Wellness
Ruther Glen, VA (In Person)
$32,034 Salary, Full-Time
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Job Description
Office Administrator Be the Heart of the Patient Experience At Fusion Rehab & Wellness, we believe physical therapy is about more than outcomes; it's about people. Founded in 2017, we are committed to delivering exceptional clinical care through authentic relationships, continuous education, and unreasonable hospitality. We're looking for an Office Administrator who thrives in a fast-paced environment, loves connecting with people, and takes pride in creating an exceptional experience for every patient who walks through our doors. This is more than a front desk position. As the first and last person our patients interact with, you play a critical role in helping them feel welcomed, supported, and cared for throughout their rehabilitation journey. Why You'll Love Working at FusionMake a Meaningful Impact Every phone call you answer, appointment you schedule, and patient you assist helps someone move closer to living a healthier, more active life. Be Part of an Exceptional Team Join a culture built on collaboration, support, growth, and genuine care for both our patients and our team members. Grow Professionally We believe education isn't just something we provide; it's something we live. You'll have opportunities to learn, develop new skills, and grow alongside an organization committed to excellence. Work in a Positive Environment We strive to create an atmosphere where team members feel valued, empowered, and appreciated every day. What You'll DoCreate Exceptional Patient Experiences Welcome patients with warmth, professionalism, and enthusiasm Deliver "unreasonable hospitality" that exceeds expectations Answer phones, texts, emails, and patient inquiries promptly and professionally Help patients navigate paperwork, scheduling, and insurance requirements Coordinate Patient Care Schedule new evaluations and follow-up appointments Verify patient information and maintain accurate records Send intake paperwork and appointment reminders Manage referrals and assist patients through the onboarding process Keep Operations Running Smoothly Manage incoming faxes, mail, and electronic communications Track and complete follow-up tasks Scan, organize, and maintain patient documentation Prepare necessary paperwork for clinical and insurance requirements Ensure the clinic remains organized, stocked, and welcoming Support the Team Collaborate closely with therapists and clinical staff Assist with administrative projects and workflow management Help maintain efficient daily operations Contribute ideas that improve patient experience and office efficiency Our Ideal Candidate You may be a great fit if you: ✔ Love helping people and building relationships ✔ Have exceptional organizational and multitasking skills ✔ Communicate clearly and professionally ✔ Take initiative and enjoy solving problems ✔ Pay close attention to details ✔ Thrive in a team-oriented environment ✔ Are comfortable learning new technology and systems ✔ Bring positive energy and professionalism to work every day