Front Office Supervisor - Hourly

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Front Office Supervisor The Front Office Supervisor leads and manages all front office operations including the front desk, switchboard, medical records, and managed care departments. This role ensures exceptional customer service, efficient patient flow, and compliance with clinic policies while supervising and training front office staff.

Key Responsibilities:

• Supervise, train, and evaluate front desk, switchboard, medical records, and managed care staff
• Oversee patient registration, check-in, scheduling, and customer service standards
• Ensure compliance with confidentiality, HIPAA, and operational policies
• Support patient flow and resolve patient concerns in coordination with clinic leadership
• Manage daily administrative operations including mail, supplies, equipment, and reporting
• Assist with quality improvement audits and performance reporting

Qualifications:

• High school diploma or GED required; post-secondary education preferred
• Minimum 2 years ambulatory front office experience; supervisory experience preferred
• Strong customer service, leadership, and organizational skills
• Computer proficiency (Microsoft Office) required
• Bilingual English/Spanish preferred Fast-paced outpatient clinic environment.

Sea Mar is an Equal Opportunity Employer and offers a competitive benefits package.

Starting Wage:

$26.62 per hour

Work Schedule:

Monday - Friday (Some Saturdays) Hourly - Hourly Plan, 26.62

USD Hourly What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of: Medical Dental Vision Prescription coverage Life Insurance Long Term Disability EAP (Employee Assistance Program) Paid-time-off starting at 24 days per year + 10 paid Holidays. We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. Sea Mar is an equal opportunity employer. Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at this link. Sea Mar Community Health Centers, founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons regardless of their ability to pay for services. Sea Mar's network of services includes more than 90 clinics.