JOB TITLE

Office Manager

DEPARTMENT

Business Office

REPORTS TO

Chief Financial Officer STATUS:

Full-Time

•Hourly/Non-Exempt

SCHEDULE

Monday to Friday

•

HYBRID SALARY

$37.00

•$45.00 + DOE. Business Office Manager Role and Responsibilities Leadership & Supervision Supervise, train, and schedule business office staff Serve as a point of escalation for resident/family billing or vendor concerns Coordinate cross-departmentally on billing and vendor administrative matters Billing, Accounts Receivable & Collections Prepare and issue monthly resident statements across levels of care (private pay only) Support payment posting processes Monitor aging reports and manage timely follow-up on past-due accounts Coordinate with residents, families, and responsible parties regarding payment status and account discrepancies Reconcile resident ledgers and ensure accuracy of charges Maintain documentation to support external audits related to billing Admissions & Move-In/Move-Out Administration Manage move-out, transfer, and level-of-care change process, including final billing and refund processing Maintain organized, compliant resident census files Accounts Payable & Vendor Management Ensure the proper processing, expense coding, and approval routing of vendor invoices Manage vendor relationships, contracts, and service agreements Ensure timely and accurate payment of vendor invoices Reconcile vendor statements and resolve discrepancies Office Administration Maintain general office operations, supplies, and administrative systems Ensure compliance with state and federal licensure requirements Maintain confidentiality of resident, employee, and financial records Customer Service & Communication Serve as a welcoming, professional first point of contact for residents, families, and visitors Respond promptly and courteously to billing inquiries and resolve concerns with empathy Communicate policy changes (fee schedules, billing procedures) clearly to residents and families Foundation Support Collect and process donations to the Foundation Accurately enter donation records into Bloomerang Prepare and send timely donor thank-you notes Prepare and issue tax receipts for donations in accordance with IRS requirements

Your Benefits:

403(b) plan with up to 4% match Health Insurance Dental insurance Flex Spending Account (FSA) Health Reimbursement Arrangement (HRA) Employee Assistance Program Subsidized ORCA Card

•Annual pass Paid time off On-site Daycare (subsidized) Affordable On-site Dining We want to hear from you so complete your online application today! Once you have applied, your application will remain on file for 30 days. We will contact you directly if we need any additional information. If you have not heard from us by that time, we encourage you to re-apply for any open positions. We have up-to-date job openings on our website at www.bayviewseattle.org Bayview is a certified Great Place to Work and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.