Job Title:

Business Office Supervisor Location:

St. Gianna Clinic, 1716 Lawrence Drive, De Pere, WI 54115

Position Type:

Full-Time (40 hours per week)

Reports To:

Clinic Coordinator About Us St. Gianna Clinic is a multi-specialty healthcare practice providing exceptional family medicine, OB/GYN, pediatrics, and psychiatry services. We are committed to delivering high-quality medical care and a positive patient experience. We are seeking a professional business office supervisor to help lead and supervise daily clinic functions. Position Summary The Business Office Supervisor is the right hand to the Clinic Coordinator and is responsible for overseeing the daily operations of the business office for St. Gianna Clinic, a multi-specialty nonprofit healthcare organization. This is not a role for someone who waits to be told what to do — we need a go-getter and a fixer: someone who sees a problem before it becomes a crisis, brings it to the Clinic Coordinator, and moves quickly to solve it. This person provides leadership and supervision to business office personnel while ensuring efficient operations related to patient financial services, insurance verification, front desk workflow, practitioner credentialing, payer enrollment, managed care contracts, revenue cycle support, compliance, and administrative functions. The Business Office Supervisor works in close, day-to-day partnership with the Clinic Coordinator, and collaboratively with medical staff, clinical leadership, front desk staff, billing personnel, and executive leadership to ensure operational excellence, regulatory compliance, financial stewardship, and exceptional patient service. This person serves as a firm, fair backstop for clinic policy — someone staff and patients experience as professional, confident, and consistent, never punitive — ensuring the clinic operates safely and stays protected. This position plays a critical role in supporting the clinic's mission of providing exceptional healthcare consistent with Catholic teaching and respect for the dignity of every human person. Athena expertise preferred. Essential Duties and Responsibilities Leadership and Staff Supervision Supervise, train, mentor, and evaluate business office staff Establish departmental goals, performance standards, and productivity expectations Conduct regular staff meetings and performance evaluations Assist with recruitment, onboarding, training, and retention of staff Develop and maintain departmental policies, procedures, and workflows Foster a positive culture of accountability, teamwork, professionalism, and service excellence Address patient concerns and assist with complex account issues as needed Serve as a consistent, fair enforcer of clinic policy — holding the line when needed while treating staff and patients with respect Business Office Operations Oversee front-end and back-end business office functions Ensure accurate insurance verification and eligibility processes Monitor patient account workflows and financial collections Assist with patient financial policies and procedures Collaborate with billing personnel to resolve reimbursement and payer issues Monitor operational metrics and identify opportunities for improvement Ensure timely completion of assigned business office functions Proactively flag operational issues to the Clinic Coordinator and drive them to resolution, rather than waiting for direction Physician and Nurse Practitioner Credentialing and Payer Enrollment Coordinate practitioner credentialing and recredentialing activities for physicians and advanced practice providers Maintain practitioner enrollment with Medicare, Medicaid, and commercial insurance carriers Complete and manage CAQH applications and updates Track practitioner licenses, board certifications, DEA registrations, malpractice coverage, and other required documentation Maintain credentialing records and ensure timely renewals Coordinate onboarding and enrollment of new practitioners Serve as the primary contact for credentialing organizations and insurance carriers Managed Care Contracting Maintain payer participation agreements and practitioner contracts Monitor contract renewal dates and participation status Coordinate implementation of new payer agreements and amendments Work with leadership regarding payer network participation and reimbursement opportunities Assist in resolving contract-related reimbursement concerns Compliance and Regulatory Responsibilities Ensure compliance with HIPAA, Medicare, Medicaid, and payer regulations Maintain confidentiality of patient and practitioner information Participate in audits and regulatory reviews Ensure documentation and business office practices meet applicable standards Stay informed regarding healthcare regulations impacting clinic operations Act as a safeguard for the clinic — identifying compliance risk early and acting on it decisively, in partnership with the Clinic Coordinator Financial and Revenue Cycle Support Support revenue cycle initiatives and financial performance goals Identify and resolve issues impacting reimbursement Assist with denial management and payer escalation processes Monitor key performance indicators and provide reports to leadership Support annual budgeting and operational planning activities Administrative Responsibilities Partner closely with the Clinic Coordinator on day-to-day priorities and problem-solving Participate in leadership meetings and strategic planning initiatives Prepare reports and presentations as requested Support organizational growth, physician and nurse practitioner recruitment, and service expansion efforts Collaborate with internal departments to improve operational efficiency Perform other duties as assigned Qualifications Education Associate degree required Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field preferred Experience Minimum three to five years of healthcare business office, medical practice management, credentialing, billing, or revenue cycle experience Minimum two years of supervisory experience preferred Athena expertise preferred Experience with multi-specialty medical practices strongly preferred Experience with Medicare, Medicaid, commercial payer enrollment, and managed care contracts required Experience in a nonprofit healthcare setting preferred Knowledge, Skills, and Abilities Strong understanding of medical practice operations and revenue cycle processes Knowledge of practitioner credentialing and payer enrollment requirements Knowledge of commercial insurance, Medicare, Medicaid, and governmental healthcare programs Strong leadership, organizational, and problem-solving skills Ability to manage multiple priorities and deadlines with urgency and follow-through A self-starter who identifies problems and drives solutions rather than waiting to be told Confident, fair, and professional under pressure — able to hold firm on policy without being heavy-handed Comfortable navigating both internal staff issues and patient-facing conflicts Excellent verbal and written communication skills Proficiency with electronic health records, credentialing systems, and Microsoft Office applications Ability to maintain confidentiality and professionalism Commitment to the mission and values of St. Gianna Clinic Mission Alignment The Business Office Supervisor supports the mission of St. Gianna Clinic by ensuring efficient business operations, responsible stewardship of resources, regulatory compliance, and practitioner readiness so that patients receive exceptional healthcare from conception to natural death. As the Clinic Coordinator's right hand, this position moves quickly, solves problems before they escalate, and protects the clinic through consistent, fair application of policy — contributing to the clinic being the leader in multi-specialty Catholic healthcare. Benefits 15 Days of PTO per year Holiday pay 403(b) How to Apply To apply, please submit your resume to dgolden@stgiannaclinics.org.

Work Location:

In person