Front Office Manager

Overview Join our hospitality team as a Front Office Manager, leading daily front desk operations and complimentary breakfast service. This role is responsible for creating a welcoming environment, driving guest satisfaction, and ensuring efficient, high-quality service across all front office functions. The ideal candidate brings strong leadership, attention to detail, and a commitment to upholding brand standards. Duties Oversee daily front desk and complimentary breakfast operations, including scheduling and team supervision Lead, coach, and develop team members to deliver exceptional guest service Manage guest interactions, including inquiries, concerns, and special requests, with professionalism and urgency Monitor and respond to guest reviews to maintain a strong online reputation Ensure accuracy in reservations, billing, and financial processes, including oversight of night audit procedures Maintain inventory and ordering for front desk supplies and breakfast operations Coordinate with housekeeping, maintenance, Courtyard by Marriott Madison East [sister property], and other departments to ensure seamless operations Maintain accurate guest records using hotel management systems Train staff on service standards, systems, and procedures to support consistent performance Skills Previous experience in hotel or hospitality management, with a focus on front desk operations Strong leadership and team development skills Excellent customer service and problem-solving abilities Knowledge of reservations systems, billing, and night audit procedures Strong communication skills, including professional phone etiquette Ability to perform in a fast-paced environment while maintaining attention to detail Bilingual or multilingual skills are a plus This is a salaried position range $46,000 to $49,000

Pay:

$46,000.00 - $49,000.00 per year

Benefits:

Employee discount Free parking

Work Location:

In person