Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Office Manager
Job
Hilton Garden Inn Madison West/Middleton
Middleton, WI (In Person)
$47,500 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
47
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Front Office Manager Hilton Garden Inn Madison West/Middleton Middleton, WI Job Details Full-time $45,000 - $50,000 a year 23 hours ago Benefits Free parking Paid jury duty Health savings account Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Employee discount Life insurance Qualifications Proactive hotel and accommodations guest assistance Phone communication Team leadership Night audit Client inquiry handling Managing hospitality teams Attention to detail Multi-line phone systems Full Job Description Job Summary As a Front Office Manager, you will be the heartbeat of our hospitality operation, ensuring seamless guest experiences and efficient front desk operations. Your leadership will set the tone for exceptional customer service, guest relations, and smooth administrative functions. You will oversee daily front desk activities, manage guest check-ins and check-outs, and coordinate with various departments to uphold our high standards of hospitality. Your energetic approach and attention to detail will drive guest satisfaction and operational excellence in a dynamic resort or hotel environment. Duties Lead and supervise front desk staff to deliver outstanding guest services with enthusiasm and professionalism Oversee check-in and check-out processes, ensuring accuracy and efficiency while maintaining a warm, welcoming atmosphere Manage multi-line phone systems, handle reservations, inquiries, and guest requests with excellent phone etiquette Coordinate night audit procedures to reconcile daily financial transactions and ensure data integrity overnight Foster positive guest relations by addressing concerns promptly and exceeding expectations through personalized service Implement hospitality management best practices to streamline operations and improve overall guest experience Train staff on hotel management protocols, customer service standards, and multilingual communication skills to serve diverse guests effectively Additional admin tasks assigned as needed, such as banquet postings and payments. Qualifications Proven experience in hotel management or hospitality management roles with a focus on front desk operations Strong knowledge of hotel management systems, reservation software, and multi-line phone systems Bilingual or multilingual skills are highly desirable to enhance guest interactions across diverse clientele Excellent customer service skills with a friendly, energetic demeanor and a passion for hospitality Ability to lead, motivate, and train front desk teams in a fast-paced environment Familiarity with night audit procedures, guest services, and hotel experience standards Exceptional phone etiquette and communication skills to handle inquiries professionally in multiple languages Join us as a Front Office Manager to lead our front desk team with energy and expertise! Your dedication will create memorable experiences for our guests while driving operational success. We value your hospitality talent and offer an engaging environment where your skills can shine!