Business Office Manager

Business Office Manager (BOM) - Senior Living Charter Senior Living at West Bend -

West Bend, WI Salary:

Starting at $65,000/year | Full-Time | Leadership Support Role

NOW HIRING

BUSINESS

OFFICE MANAGER

Charter Senior Living at West Bend is seeking a detail-oriented and dependable Business Office Manager (BOM) to support the financial and administrative operations of our community. This role is ideal for someone who enjoys a mix of accounting, HR support, and operational leadership in a fast-paced, service-driven environment.

WHY JOIN CHARTER SENIOR LIVING

At Charter Senior Living, our mission is simple: To Enhance the Human Spirit — for both our residents and our employees. We are committed to creating a workplace where associates feel supported, valued, and given opportunities to grow.

OUR CORE VALUES

Serve with Heart Serve with Purpose Serve with Courage Have Fun While Serving

WHAT WE OFFER

Get Paid Today with ZayZoon Flexible scheduling Free medical insurance plan available Medical, Dental, Vision, and supplemental benefits Paid training, PTO, and holiday pay Perfect attendance bonus up to $100/month Employee referral bonus Career growth and advancement opportunities Supportive leadership and team environment A workplace where your voice is heard and respected

POSITION SUMMARY

The Business Office Manager assists the Executive Director in ensuring all operational areas of the community are supported and running efficiently. This position is primarily responsible for overseeing accounting, bookkeeping, payroll coordination, and administrative functions , while supporting the overall success of the community.

KEY RESPONSIBILITIES

Financial & Accounting Operations Manage billing, accounts receivable, and accounts payable Maintain accurate financial records and reporting Support budget tracking and expense management HR & Administrative Support Assist with onboarding, personnel files, and HR documentation Support payroll processes and timekeeping accuracy Ensure compliance with company policies and procedures Operational Support Partner with the Executive Director on day-to-day operations Serve as a point of contact for residents, families, and staff regarding billing and administrative matters Maintain organized systems and efficient office processes Communication & Customer Service Provide professional, timely communication Handle sensitive situations with discretion and professionalism Build positive relationships with residents, families, and team members

QUALIFICATIONS

Previous experience in Business Office Manager, accounting, or administrative leadership role required HR or payroll experience strongly preferred Senior living, healthcare, or service industry experience preferred Strong knowledge of bookkeeping and financial processes Proficiency with Microsoft Office and office systems Excellent organization, communication, and problem-solving skills Ability to multitask in a fast-paced environment

PHYSICAL REQUIREMENTS

Ability to sit for extended periods Occasional lifting of 1-20 pounds Ability to move throughout the community as needed

WHAT OUR ASSOCIATES SAY

"It truly feels like a family at Charter." "The residents are an extension of my family now." "Charter truly lives their mission and puts people first." "I love to chat with residents and laugh — they enhance my spirit just as much as I enhance theirs."

WHY THIS ROLE STANDS OUT

This is more than an office role — it is an opportunity to be a key operational partner and leader within the community, supporting both the business and people side of the organization.

APPLY TODAY

If you are a detail-oriented professional ready to make a meaningful impact, we encourage you to apply. Qualified candidates will be contacted promptly.