About Us Alaska Roteq strives to be the most trusted, premier solutions provider of service, repair and products for industrial equipment in the State of Alaska. We have a 35,000 square foot facility that primarily services the repair of rotating equipment from full machining services, thermal spray coating, welding, balancing, field machining and engineering among our many other services. In addition to repairs, we provide full-service support for purchases of new equipment and engineered products in the realm of pumps, air compressors, mechanical seals, valves and instrumentation. Position Summary We are seeking an Office Admin to join our team. Office experience in an industrial or construction company is highly desirable. The ideal candidate is timely and dependable, highly organized, computer savvy, has general bookkeeping experience, enjoys working with customers over the phone, possesses strong communication skills and strives to provide excellent customer service. If you like working on a variety of tasks in a setting where employees collaborate towards shared goals, fostering a sense of community and shared responsibility, then this is the job for you.

Duties and Responsibilities:

Answer multi-line phone, transferring calls & taking messages as appropriate Greet visitors to facility in a professional, friendly, hospitable manner Track and help expedite incoming parts orders Assist with tracking inventory, sales orders and purchase orders Assist Outside / Inside Sales staff with closing orders Open, date stamp & sort incoming mail and process outgoing mail Match AP invoices to PO's for processing Create and distribute AR invoices for customer orders Maintain office supplies by organizing and restocking supplies as needed Perform filing, scanning and copying Coordinate set-up of sales functions or other meetings, including food ordering Credit card reconciliation Other duties as assigned

Competencies:

Customer service

• Provide premier customer service
• to internal as well as external customers, manage client/customer situations, responding promptly to customer needs and requests for service and assistance, and meet commitments Analytical
• Absorb, understand and act on complex and diverse information Problem solving
• Identify and resolve problems in a timely manner Planning/organizing
• Prioritize and plan work activities and use time efficiently Quality control
• Demonstrate accuracy and thoroughness, monitor own work to ensure quality and apply feedback to improve performance Quantity
• Meet productivity standards and complete work in a timely manner Adaptability
• Willingness to learn and ability to adapt to changes in the work environment, managing competing demands and be able to deal with frequent change, delays or unexpected events Dependability
• Maintain good attendance and timeliness, following instructions and responding to management direction, soliciting feedback to improve performance Safety and security
• Observe safety and security procedures, using equipment, materials and resources properly.

Requirements:

High school diploma/GED Two or more years general office/customer service experience or college degree Experience answering multi-line phone Proficient with

Microsoft Office:

particularly Excel, Word & Outlook Able to work with minimal supervision, juggling multiple priorities Willingness to learn additional job functions Strong attention to detail Ability to lift up to 20 pounds On-site position, M-F, 8:00am

• 5:00pm Pre-employment screening required including MVR (Motor Vehicle Report) and

Criminal Background Check Reporting Structure Reports To:

Accounting Manager Direct Reports:

None Works Closely With:

Outside Sales Representatives Inside Sales Team Purchasing Department Accounting/Finance Personnel Customers, Vendors, and Service Providers Position Authority and Responsibility The Office Administrator is responsible for coordinating and supporting daily administrative operations while ensuring accurate processing of office, purchasing, and accounting-related activities. This position exercises independent judgment in resolving routine administrative issues, and providing customer service support, while escalating complex operational, personnel, or financial matters to the Accounting Manager as appropriate. Organizational Role The Office Administrator serves as a central communication and coordination point between customers, vendors, office staff, personnel, and shop operations. The role is critical to maintaining efficient workflow, supporting business operations, and ensuring a professional customer experience that aligns with Alaska Roteq's commitment to service excellence.

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): What is your desired hourly wage? If you've had any light bookkeeping experience, please describe:

Experience:

Construction administrative: 2 years (Preferred) Ability to

Commute:

Wasilla, AK 99654 (Required)

Work Location:

In person