Administrative Assistant, Enrollment Management

This position provides high-level administrative, operational, and strategic support to the AVP and the enrollment management team. This position serves as the primary point-of-coordination for the AVP's office, ensuring smooth daily operations, effective communication, and alignment across all EM departments/offices. This position must abide by strict confidentiality requirements, work effectively and efficiently with students, faculty, and staff in a fast-paced environment, and successfully initiate, execute, and complete multiple projects in a timely and efficient manner. Provide comprehensive administrative support to the AVP, including calendar management, meeting coordination, travel arrangements, and expense processing; Demonstrate exceptional, student-centered customer service by delivering timely, accurate, and professional support to students, faculty, staff, and community stakeholders; Manage and prioritize correspondence, emails, phone calls, and requests on behalf of the AVP, exercising discretion and sound judgement; Prepare agendas, materials, and briefing documents for meetings, leadership councils, and committees; Take accurate meeting notes and manage follow-up actions to ensure timely completion of deliverables; Serve as the central administrative hub for the EM team; Assist with budget management for all EM departments/offices; Coordinate logistics for division-wide meetings, retreats, events, and professional development activities; Maintain office records, files, and documentation in compliance with institutional policies and FERPA regulations; Assist with onboarding and offboarding processes for EM staff; Act as a liaison between the AVP for EM units, senior leadership, faculty, and external stakeholders; Draft and edit correspondence, reports, presentations, and internal communications; Support cross-functional collaboration among EM departments/offices; Assist with compiling enrollment data, reports, and presentations for leadership review and decision-making; Track timelines and project milestones for central enrollment initiatives; Support special projects related to recruitment strategies, yield initiatives, and process improvement; Handle sensitive information with the highest level of confidentiality and professionalism; Ensure compliance with institutional policies, accreditation standards, and federal/state regulations related to student data; Perform all other duties as assigned.

ADDITIONAL DUTIES

Assist in supporting EM departments/offices with phone, email, and walk-in traffic. High school diploma/equivalent, required; One year of related experience, required; Some college education/completion of a bachelor's degree is preferred; Prior experience working in higher education, preferred.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS

None

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to communicate effectively, both verbally and in writing, with various levels of internal/external customers; Ability to communicate in a professional, welcoming, and inclusive manner with various levels of internal/external customers; Working knowledge of contemporary administrative and office practices/procedures; Skills in customer service with a customer service mindset; Detail-oriented with the ability to proofread and review documents/correspondence; Ability to work with minimal supervision and maintain confidentiality; Ability to coordinate activities with other employees; Ability to make decisions in accordance with established office procedures; Knowledge of or the ability to quickly learn currently-utilized computer applications/software, (Canvas, Slate, Banner, Degreeworks, Courseleaf, or similar systems) and the ability to learn newly-implemented applications/software; Knowledge of and the ability to extensively use Microsoft 365 including Outlook, Word, Excel, PowerPoint, Google Documents, Adobe Photoshop, and Canva; Ability to design digital and print promotional materials, e.g. posters, brochures; Knowledge of event-planning activities; Knowledge of various forms of social media outlets; Ability to assist with events during evening hours, weekends, and/or holidays, as requested. Applicants must upload a cover letter and resume at the time of application, as well as provide contact information (including email addresses) for at least three professional references. For questions, please email employment@una.edu or call 256.765.4291 and select option #2. Selecting an option other than #2 will result in a delayed response.