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HD
Holiday Day Inn Express on the Beach
Front Desk Agent
Career Insights for Front Office Assistant
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Based on Alabama data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$34,498 / year median in Alabama
+3% projected growth
Job Description
Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your positive attitude and organizational skills will ensure smooth daily operations, creating a professional and friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team. Responsibilities Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly Answer multi-line phone systems efficiently, directing calls accurately and professionally Manage appointment scheduling and calendar coordination using tools like Google Workspace or Microsoft Office Handle data entry, filing, and document proofreading to maintain organized records Support office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software Provide customer support by addressing inquiries via phone, email, or in person with excellent phone etiquette and professionalism Assist with clerical duties including typing, proofreading, and maintaining accurate records for various departments Skills Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications Experience with office management systems and multi-line phone systems for efficient communication flow Bilingual abilities are highly valued to serve diverse client needs effectively Excellent organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment Previous office experience including clerical work, customer service, or administrative roles is preferred Knowledge of medical or dental receptionist duties such as appointment scheduling and patient record management is a plus Demonstrated professionalism in phone etiquette, data entry accuracy, proofreading skills, and customer support excellence