Overview We are seeking a highly organized and motivated Administrative Assistant to join our team. This role is essential in ensuring the smooth operation of our office, providing support to various departments, and delivering exceptional customer service. The ideal candidate is highly organized, adaptable, detail-oriented, and committed to supporting the mission of building resilience in children and families. Key Responsibilities Serve as the primary front desk representative by welcoming visitors, answering phones, responding to inquiries, and directing clients and community members appropriately. Manage daily office operations to ensure an organized, professional, and efficient work environment. Coordinate calendars, schedule appointments, meetings, and trainings, and assist with meeting logistics. Maintain accurate records through timely data entry and electronic file management. Prepare, organize, and maintain documents using Google Workspace applications, including Google Docs, Sheets, Drive, and Calendar. Assist with the submission, tracking, and organization of behavioral health insurance claims and related documentation. Provide administrative support to program staff, including document preparation, correspondence, filing, and other office tasks. Manage and maintain the organization's social media presence by creating and scheduling posts and ensuring timely updates across platforms. Assist with special projects, events, outreach activities, and other duties as assigned to support organizational operations. Maintain confidentiality of client, personnel, and organizational information in accordance with agency policies and applicable regulations.

Qualifications:

High school diploma or equivalent. Ability to pass an ABI/FBI criminal background check. Ability to obtain and maintain clearance through the Alabama Department of Human Resources Child Abuse and Neglect (CA/N) Registry. Minimum of one year of administrative or office support experience preferred. Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail, and Calendar). Strong organizational skills with excellent attention to detail. Excellent written and verbal communication skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong customer service and interpersonal skills. Ability to maintain confidentiality and exercise sound professional judgment. Knowledge, Skills, and Abilities The successful candidate will demonstrate: Professionalism, discretion, and sound judgment. Strong time management and organizational abilities. A positive, solution-focused attitude and willingness to assist wherever needed. Comfort learning new software and office systems. Ability to maintain confidentiality and handle sensitive information appropriately. Commitment to providing compassionate, trauma-informed customer service. Flexibility and adaptability in a growing nonprofit environment. Mission Commitment At Troy Resilience Project, we believe that resilient families create resilient communities. Every employee plays an important role in carrying out our mission to build resilience in all children and families. We are seeking individuals who are passionate about serving others, embrace teamwork, demonstrate flexibility, and are committed to making a meaningful difference in the lives of those we serve.

Pay:

From $12.00 per hour

Benefits:

Employee discount Ability to

Commute:

Troy, AL 36081 (Required)

Work Location:

In person