ECM Program Administrator

ECM Program Administrator Alhambra, CA Job Details $75,000 - $85,000 a year 15 hours ago Qualifications Collaborate with healthcare professionals Spanish Microsoft Excel Clinical program implementation Microsoft Outlook Operations management Healthcare resource management LVN RN License Managing healthcare operations budgets Customer service Local agency collaboration Employee retention English Patient service Hiring Key Performance Indicators Driver's License Clinical staff training Financial operations management Bachelor's degree Team management Case management Clinical staff recruitment Recruiting Developing new training programs Healthcare team management Healthcare financial management Presentation creation Medical Assisting Budget management in healthcare Senior level Care coordination 2 years Interdisciplinary behavioral health coordination Communication skills Staffing management Training delivery Community resource coordination Staff development Performance evaluation

Full Job Description Position Summary:

The Enhanced Care Management (ECM) / Community Supports (CS) benefit is a statewide benefit established by the Department of Health Care Services (DHCS) to provide a whole-person approach to care that addresses the clinical and non-clinical circumstances of high-need Medi-Cal beneficiaries enrolled in Medi-Cal managed care. ECM is a collaborative and interdisciplinary approach to providing intensive and comprehensive care management services to populations of focus. The overall goal of the ECM benefit is to provide comprehensive care and achieve better health outcomes for the highest need beneficiaries in Medi-Cal. The

ECM / CS

Program Administrator oversees the entire ECM program. The ECM Program Manager operates as part of the member's multi-disciplinary care team and is responsible for all operational aspects of ECM in coordination with a Community Supports provider, as applicable.

Schedule:

Flexible, may require some evening and weekends Primary Duties and Responsibilities Accountable for the financial and operational success of the ECM program, ensuring that budget targets are met and that resources are allocated efficiently for sustainable service delivery. Ensure that the ECM program delivers measurable improvements in patient outcomes, meeting established individual patient goals and health benchmarks. Responsible for hiring, training, and retaining key staff to ensure effective delivery of ECM services, including ongoing staff performance management and professional development. Monitor and report on key performance indicators (KPIs) related to patient health outcomes, financial performance, and operational efficiency, ensuring program goals are met or exceeded. Responsible for overall management and achievement of day-to-day tasks, support service provisions, quality measures, reporting, staffing and performance feedback for the ECM Program. Facilitate and engage in multi-disciplinary meetings to discuss current program status, goals, and address program challenges that may affect progress. Routinely review and audit of program records on a routine schedule to ensure ECM participants receive available and new services. Create ECM presentations and trainings for NECC providers and staff to enhance and grow ECM program. Work with ECM Director, Executive Director, and Medical Director to promote integration of ECM services within NECC clinics and surrounding communities. Other duties as designated by the ECM Director. Minimum Requirements Ability to work with complex and multi-faceted tasks and systems • Microsoft Office (Word, Excel, Outlook) Excellent Communication Skills Excellent Customer Service (Bedside Manners) Bilingual English/Spanish preferred Ability to work as a team player and work independently Required Education/Experience and/or Licensure/Certifications Registered Nurse, LVN, or Behavioral Health or Social Services paraprofessional with at least two (2) years of case management or related experience in the field and Bachelor's degree Applicants with Medical Assistant certification and at least five (5) years of related case management experience will be considered Valid CA Driver's License and Proof of Insurance