Field Operations Support Assistant

Field Operations Support Assistant Miller Jones Mortuary-Sun City - 3.1 Menifee, CA Job Details Full-time $19 an hour 1 day ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Visitor query response Computer operation Confidential information handling Phone communication Copy machines Basic math Client inquiry handling De-escalation techniques Conflict de-escalation Administrative experience High school diploma or GED Cultural competency Fax machines Emotional safety support Telephone systems Multi-line phone systems Clerical experience Faxing Technical Proficiency Office phone management Office record organization Full Job Description Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

Prepares death certificates, prayer cards and related documents Completes required permits and or certificates Prepares and processes Veteran's Paperwork Prepares marker monument placement paperwork Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules Prepares and distributes daily schedules, reports, and documents Receives and processes payments and contracts Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers Orders office supplies Oversees the processing of installation orders to grounds and maintenance departments Processes accounts payable transactions Assists with the preparation of obituaries Assists Location Management, Sales, Family Service Counselors and payroll as needed Acts as backup to Receptionist Greets family members and friends Communicates client family's needs promptly and accurately to the appropriate staff member Conveys a sense of concern and empathy with client family members at all times Responds to customer inquiries via telephone, internet and in person Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education High School or equivalent Experience 1 - 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality Communication & Interpersonal Skills Compassionate and empathetic communication Active listening Professional telephone etiquette Clear verbal and written communication Ability to remain calm during emotional conversations Tact and discretion when discussing sensitive matters Customer Service Skills Greeting and assisting visitors respectfully Managing family expectations and inquiries Conflict resolution and de-escalation Maintaining a welcoming and comforting environment Cultural sensitivity and respect for diverse funeral traditions Technical Skills Proficiency with office software (word processing, spreadsheets, email) Multi-line phone systems experience Basic computer troubleshooting Organizational Skills Strong attention to detail Time management Ability to prioritize multiple tasks Maintaining accurate records and confidential information Professional Qualities Emotional resilience Reliability and dependability Professional appearance and demeanor Integrity and confidentiality Adaptability and flexibility Teamwork and collaboration

Compensation:

Salary:

$19.00/hr.

Benefits:

Medical

• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match

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Employee Assistance Program Postal Code:

92586 Category (Portal Searching):

Administration and Clerical Job Location:

US-CA - Menifee