Dispatcher/ Admin Assistant Job Overview We are a 24-hour plumbing service company seeking a dedicated and energetic Dispatcher/ Admin Assistant to join our team. This role is vital in ensuring smooth daily operations, coordinating service calls, and providing exceptional customer service. The ideal candidate will be able to multitask effectively, maintain a positive attitude, and support both administrative and dispatching functions to keep our services running efficiently around the clock. Responsibilities Coordinate and schedule service appointments with customers and plumbing technicians in a timely manner. Manage incoming calls, emails, and inquiries with professionalism and a customer-focused approach. Provide excellent customer service by addressing client questions, scheduling needs, and resolving issues promptly. Dispatch technicians efficiently based on job requirements, availability, and geographic location. Maintain accurate records of service calls, customer interactions, and technician assignments. Support administrative tasks such as data entry, filing, and managing office supplies. Collaborate with team members to ensure all operational aspects of the business are handled smoothly. Exhibit positive energy consistently to foster a welcoming environment for customers and team members alike. Handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced setting. Qualifications Strong organizational skills with the ability to multitask effectively. Excellent communication skills—both verbal and written. Positive attitude with the ability to remain calm under pressure. Ability to work flexible hours in a 24-hour service operation. Proficiency in basic computer applications such as MS Office or similar software. Reliable and punctual with a strong work ethic. Join our team if you thrive in a dynamic environment that values customer service, multitasking, and positive energy!

Pay:

$19.00 - $22.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person