Administrative Assistant

We are looking for an Administrative Assistant to support patient registration and front-end administrative operations in Palo Alto, California. This Long-term Contract position focuses on delivering accurate intake services, verifying coverage details, securing required documentation, and helping create a detail-oriented experience for patients and care teams. The ideal candidate is organized, service-oriented, and comfortable managing multiple responsibilities in a fast-paced healthcare environment.

Responsibilities:

• Manage patient intake activities by entering demographic details, confirming insurance information, and ensuring registration records are complete and accurate.
• Collect required signatures, co-payments, deductibles, and deposits while following established policies and applicable regulatory standards.
• Safeguard patient valuables according to department guidelines and maintain proper documentation throughout the registration process.
• Scan and upload registration materials and supporting documents before the end of each shift to keep records current and accessible.
• Use payer portals and other online verification tools to confirm eligibility, review coverage details, and update patient information as needed.
• Coordinate closely with registration colleagues and clinical teams to provide wristbands, face sheets, labels, and other required materials without delay.
• Respond promptly to nursing updates, visitor authorization needs, and related communication to support smooth patient flow across care areas.
• Maintain office readiness by monitoring equipment functionality, following downtime procedures when necessary, and contributing to departmental meetings and training sessions.