Full Job Description Job Summary/ Essential Job Functions:

Receives and screens callers, evaluates and responds to inquiries regarding agency services orofficial notices; assists or refers callers to appropriate individuals; provides information to thepublic and employees; distributes and explains forms or written informational materials; takesmessages, requests, and/or schedules appointments. Receives, distributes, processes and routes mail and other information, correspondence, servicerequests and/or documents. Determines, receives, incoming eligibility documents and forwards to appropriate person; collectsrents, distributes receipts and reconciles cash drawer. Establishes and maintains general files and/or automated record keeping systems; assigns alphaand/or numeric identification codes; sorts and files information; purges files; posts information torecords and files to update information and documents activity transactions; conducts file searchto locate misplaced documents, compiles data and/or research information. Performs daily office support duties such as filing, photocopying and mail pickup, sorting and delivery. Proofs and corrects documents for grammar, spelling, punctuation and conformance withestablished guidelines; collates and binds copies of documents produced; distributes documents. Maintains office equipment and facilities; requests and follows up on building maintenance andcustodial services. Perform other related work as assigned.

QUALIFICATIONS

Standard office and administrative policies and procedures; specified computer applicationsinvolving word processing, data entry, data base access and/or standard report generation. Business arithmetic; standard office practices and procedures including file maintenance,standards of procedures and operation of standard office equipment. Business letter writing and the standard format for typed materials.⮚ Methods and techniques for basic record keeping, correct business English including spelling,grammar and punctuation. Accounting, clerical, maintenance, inspections, computer operation terminology as required byassignment. Administrative procedures affecting inventory, purchasing, accounting and affordable housingprograms. Operating principles of data entry equipment and basic mathematical skills.

Skill In:

Performing general office work and computer data entry quickly and accurately, learning specificoperations of agency programs and making simple arithmetical calculations. Making decisions in routine procedural matters without immediate supervision. Preparing and maintaining accurate and concise records and reports. Operating a high volume telephone switchboard; dealing tactfully and courteously with the publicand other employees in stressful situations. Performing word processing and data entry at a sufficient rate from handwritten or typewrittencopy. Following oral and written instructions, working effectively under pressure and maintainingconfidentiality of documents and information. Working collaboratively with housing program staff to assure the provision of comprehensive andcoordinated services. Operating standard office equipment, including job-related computer hardware and softwareapplications, facsimile equipment and multi-line telephones. Establishing and maintaining effective working relationships with those contacted in the course ofthe work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills andabilities is qualifying. A typical way to obtain the required qualifications would be:

Two years of office experience directly relating to the operations and activities ofthe assigned work unit, and a high school diploma and specialized course work in office administration oradministration support. #

TeamR Pay:

$20.13 - $23.88 per hour

Work Location:

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