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Service Coordinator
Job
Distro
Sunnyvale, CA (In Person)
$72,500 Salary, Full-Time
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Job Description
Service Coordinator Distro
Duties and Responsibilities
- 4.8 Sunnyvale, CA Job Details Full-time $70,000
- $75,000 a year 12 hours ago Qualifications Administrative experience Productivity software Full Job Description The Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets.
Duties and Responsibilities
- Service Coordinator
- Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions
- Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLA's and KPI's
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner
- Resolve billable and non-billable service tickets
- Generate and process invoices for billable service items
- Communicate daily with technicians regarding the ticket/ job Status and schedule
- Attend Close out Meetings where appropriate
- Open Purchase Orders for Subcontractors
- Schedule Subcontractors for remote sites and follow thru until close out
- Participation on the Safety Committee
- Assist in product purchasing and order fulfillment activities such as placing material orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc
- Monitor product order shipment to ensure on-time delivery to customers
- Alert customers on shipping and schedule issues in advance
- Maintain competent understanding of company's products and their functions
- Coordinate, analyze and improve customer service functions to meet company goals
- Attend Close out Meetings where appropriate.
- High School Diploma or Associates Degree in Finance and/or Accounting
- At least 1-2 years experience in administrative support
- Proficient in the use of a computer, word and excel knowledge required
- Excellent negotiation and communication skills (verbal and written) and the ability to work well and interact with internal/external suppliers and customers
- Strong work ethic and teamwork; "can do" attitude and desire to provide best service. Strong interpersonal and communicative skills
- Must be a self starter and quick learner
- Self-organized, and able to work with minimum supervision
- Ability to be onsite quarterly #UnlimitedTechnology #