Health Services Program Manager

Under direction the Program Manager plans, organizes and directs units or programs in a local department or agency. Some positions may have additional responsibility for administrative services units. (The following is used as a partial description and is not restrictive as to duties required.) The following duties are typical for this classification. The incumbent may not perform all the listed duties and/or may be required to perform related duties to address business needs and changing business practices: Duties may include, but are not limited to the following: Manage the daily work activities of a program or multiple programs, directly or through subordinate supervisors, by establishing performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness. Assess service delivery to communicate findings to upper management, implement changes to improve efficiency and service quality, maximize effectiveness of program operations, and ensure alignment with the agency's mission. Oversee personnel actions to determine compliance with policies and procedures, and provide guidance to subordinate supervisors regarding personnel matters. Ensure that programs or work units are staffed with qualified individuals by resolving performance problems, documenting performance according to policy, training and developing staff, and assisting in the selection, hiring, and promotion of staff. Interpret laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assess program compliance with laws and regulations. Assess the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areas. Develop or revise policies or procedures to improve operational efficiency and effectiveness, and assist higher-level management in departmental strategic planning. Serve as an internal technical expert regarding program matters by providing consultation and guidance to staff, subordinate supervisors, managers, executive management, or the Director / Department Head. Work collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs, and coordinate shared services or collaborative projects, or the provision of services by contracted agencies. Ensure that information regarding department services and policies is provided accurately and thoroughly to external parties, and that all complaints are responded to appropriately and in a timely manner. Serve as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as county department managers or administrators, state departments, Board of Supervisors, advisory boards, relevant commissions and advocacy groups. Assist in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions. Perform other duties as assigned.

Knowledge of :

Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include public health, cannabis, or other areas Current management and leadership techniques, performance appraisal methods, and public administration Knowledge of planning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered to Knowledge of budgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expenditures Public and private community resources Principles of public administration, public policy and public information. Applicable legislative and regulatory process at all levels of government. Land use and California Environmental Quality Act (CEQA), if applicable to the program. Ability to : Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders Identify, analyze, and evaluate situations or problems to determine appropriate courses of action Interpret and analyze laws, regulations, and policies to ensure all programs and activities are in compliance Apply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliant Be flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of action Maintain awareness of the functioning and status of multiple work groups or program areas simultaneously Delegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projects Read and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and apply Use a personal computer to input data, access information, and create materials and documents using a variety of software applications Communicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of matters Write to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communication Review and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation

Training and Experience :

Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience:

A minimum of two (2) years of direct experience in the applicable program related field, preferably in municipal government; AND One (1) year of full-time general supervisory experience;

AND Education:

Two years of college with coursework in political, public administration, public policy or a related field/subject. OR A four (4) year college degree in political or public administration or a related field/subject; OR Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. These employment standards are typically attained with: five (5) years of progressively responsible management and supervisory experience in a public or non-profit agency which included program planning and evaluation, fiscal management, human resource management, and policy and procedure development. AND A minimum of ONE (1) year of direct experience in the applicable program related field, preferably in municipal government; AND One (1) year of full-time general supervisory experience.

Special Requirements :

Possession of a valid Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to a physical disability will be reviewed on a case-by-case basis. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Trinity assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a "meet and confer" process and are subject to the Memorandum of Understanding currently in effect.

TYPICAL PHYSCIAL REQUIREMENTS

Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and

FAX. TYPICAL WORKING CONDITIONS

Work is performed in an office environment; some driving, some programs may require field visits; continuous contact with other staff.

DISTINGUISHING CHARACTERISTICS

This is a single-position division manager level classification. The incumbent serves as the principal program and policy advisor regarding the design, development, and implementation of policies, procedures, and systems and provides management and supervision to various units and/or programs.

REPORTS TO

Department Head, Deputy Director, Director or designee (higher-level management classification).

CLASSIFICATIONS SUPERVISED

Program or unit supervisors in the assigned program areas, and other staff as assigned.

DISASTER SERVICE WORKER INFORMATION

Before entering upon the duties of employment, all public employees take and subscribe to the oath or affirmation set forth in the California Constitution that declares them to be disaster service workers in time of need. For more information, please visit the following websites:

California Emergency Services Act:

https://leginfo.legislature.ca.gov/faces/codes_displayexpandedbranch.xhtml?tocCode=GOV÷ision=1.&title=2.∂=&chapter=7.&article =

The California Constitution Oath or Affirmation:

https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?sectionNum=3100.&lawCode=

GOV Governor's Office of Emergency Services:

https://www.caloes.ca.gov/