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T
Transwest
Warranty Administrator at Brighton, CO
Entry-Level JobVerifiedNo experience needed
Career Insights for Administrative Clerk / Coordinator
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Scorecard
Based on Colorado data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$44,448 / year median in Colorado
-4% projected decline
Job Description
The Warranty Administrator is responsible for providing administrative support to the service department. This role keeps databases organized and updated frequently, assists with preparation of payroll and reports, and monitors progress of repairs and updates records accordingly.
HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount Program
Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.
Check in new vehicles and interview customers in a professional manner to determine the needed repairs.
Obtain all necessary information from the customer to establish a business relationship.
Create and invoice repair orders. Follow up with customers regarding service.
Review work performed with client and collect payment.
Communication with Shop Foreman on pertinent repair order information and updates.
Quality Control of services provided on finished repairs.
Assist Service Manager and Foreman with multiple tasks.
Assist in daily payroll auditing for department employees.
Ability to obtain and prepare literature from manufacturers for Technicians and Foreman to perform diagnostic techniques.
Maintain and monitor cash schedule, as directed.
Monitor and report on Work In Progress (WIP).Review all warranty paperwork to ensure proper documentation and verify required criteria for the factory or distributor.
Prepare, complete and submit the appropriate warranty claims information and supporting documentation to the vendor.
Maintain thorough knowledge of all vendor procedures through ongoing training and publications.
Negotiate "grey" areas of dispute with customers and vendors.
Maintain all service and customer records as required by the warrantor.
Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment. Provide updates and status reports to the Service Manager.
Other duties as assigned by the manager.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Ability to communicate by providing verbal and written feedback in a professional manner.
Normal range of hearing and vision.
Valid Driver's License and MVR in good standing.
Extremely strong customer service oriented presence.
Excellent ability to communicate effectively with both customers and fellow co-workers, in written and verbal form.
Highly skilled in the use of computers with a Windows operating system.
Experience with Google Suite applications, a plus.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical, and drug screening.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES
Answer incoming phone calls to ensure all calls are answered within a timely manner (three rings).Communicate with customers by quickly responding to inquiries.Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.
Check in new vehicles and interview customers in a professional manner to determine the needed repairs.
Obtain all necessary information from the customer to establish a business relationship.
Create and invoice repair orders. Follow up with customers regarding service.
Review work performed with client and collect payment.
Communication with Shop Foreman on pertinent repair order information and updates.
Quality Control of services provided on finished repairs.
Assist Service Manager and Foreman with multiple tasks.
Assist in daily payroll auditing for department employees.
Ability to obtain and prepare literature from manufacturers for Technicians and Foreman to perform diagnostic techniques.
Maintain and monitor cash schedule, as directed.
Monitor and report on Work In Progress (WIP).Review all warranty paperwork to ensure proper documentation and verify required criteria for the factory or distributor.
Prepare, complete and submit the appropriate warranty claims information and supporting documentation to the vendor.
Maintain thorough knowledge of all vendor procedures through ongoing training and publications.
Negotiate "grey" areas of dispute with customers and vendors.
Maintain all service and customer records as required by the warrantor.
Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment. Provide updates and status reports to the Service Manager.
Other duties as assigned by the manager.
WORK ENVIRONMENT & PHYSICAL ABILITIES
Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Ability to communicate by providing verbal and written feedback in a professional manner.
Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS
High school diploma or equivalent.Valid Driver's License and MVR in good standing.
Extremely strong customer service oriented presence.
Excellent ability to communicate effectively with both customers and fellow co-workers, in written and verbal form.
Highly skilled in the use of computers with a Windows operating system.
Experience with Google Suite applications, a plus.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical, and drug screening.