Location:

Richmond, VA (Headquarters)

Schedule:

Full-Time Compensation:

Hourly, commensurate with experience, plus excellent benefits The Gift Care Coordinator plays a vital role in advancing IMB's mission by ensuring every gift is processed with the highest levels of accuracy, integrity, and care. This position seamlessly blends administrative expertise with relational excellence, serving as a key point of contact for donors while supporting the internal processes that enable efficient, mission-aligned gift management. Responsibilities Serve as the primary point of contact for donor inquiries, providing prompt, courteous, and knowledgeable assistance Oversee gift import and allocation within the Virtuous CRM, ensuring accuracy and adherence to established policies Prepare acknowledgment letters, tax receipts, and supporting materials with a high level of quality and professionalism Monitor donor inboxes and maintain communications that reflect IMB's values and commitment to excellence Proactively engage donors through gratitude calls and meaningful follow-up, reinforcing their impact and encouraging continued partnership Support stewardship initiatives and collaborate with internal teams to enhance the donor experience Maintain accurate, up-to-date donor records within the CRM system Generate reports and support data analysis efforts to inform strategic stewardship decisions Ensure data integrity and proper documentation throughout the gift lifecycle Partner cross-functionally with Finance, the Church Success Center, and other teams to ensure seamless coordination of gift processing Contribute to a collaborative and high-performing culture within Ministry Advancement.

Requirements:

High school diploma or equivalent required; bachelor's degree preferred Minimum of 2 years of relevant experience in donor relations, customer service, administrative support, or a related field Strong communication, interpersonal, and problem-solving skills Exceptional attention to detail and the ability to manage multiple priorities effectively Proficiency with CRM systems (Virtuous or similar) and Microsoft Office applications Demonstrated ability to handle confidential information with discretion and professionalism Strong analytical capabilities, including experience with reporting and data interpretation

Benefits & Perks:

Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!) Short

and long-term disability and basic life insurance coverage (employer paid)
with supplemental coverage available 403(b) Retirement Plan Savings
with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas Access to tuition discounts See a summary of our comprehensive benefits package for full time regular and contract employees here.

Worker Type:

Employee Regular Time Type:

Full time Thank you for expressing your interest in joining IMB. To keep connected, we invite you to take two simple steps: first, join our Talent Community; and second, create Job Alerts. By uploading your resume and joining our Talent Community, you'll enable our recruiters to identify potential opportunities that align with your skills and interests. Furthermore, by setting up Job Alerts, you'll receive notifications whenever your ideal job becomes available. We appreciate your interest and look forward to a future connection with you! IMB is a non-profit religious organization of the Southern Baptist convention. Our vision is a multitude from every nation, tribe, people, and language knowing and worshipping our Lord Jesus Christ. Our mission is to serve Southern Baptists in carrying out the Great Commission to make disciples of all nations. As we have a primary role in fulfilling the Great Commission globally through the partnership and support of our churches, every employee functions as a minister of the gospel. All employees must commit to living a life of personal holiness in imitation of Jesus Christ and bringing glory to God the Father in carrying out all assigned responsibilities, by the power of the Holy Spirit. 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