Royal Electrical Services Department Administrative Assistant Position Overview Royal Electrical Services is seeking a dependable, organized, and professional Department Administrative Assistant to support daily department operations, customer communication, scheduling, documentation, and coordination between office staff, managers, technicians, customers, and vendors. The ideal candidate is detail-oriented, customer-focused, comfortable managing multiple priorities, and able to help keep the department organized and running smoothly in a fast-paced service environment. Key Responsibilities

• Provide administrative support to the department manager and field personnel.
• Prepare, format, process, and organize estimates, bids, proposals, invoices, work orders, purchase orders, reports, records, and related documents.
• Answer phone calls, greet customers and visitors, schedule service calls and appointments, and maintain professional customer communication.
• Coordinate schedules, communicate updates, and help ensure technicians have accurate job information.
• Assist with customer payment collection, payment records, receipts, and communication regarding outstanding balances.
• Document and promptly escalate customer concerns, complaints, unresolved issues, payment concerns, or unusual circumstances to management.
• Maintain organized electronic and paper files while protecting confidential company, employee, customer, and payment information.
• Support the department manager by tracking tasks, preparing information, anticipating administrative needs, and helping create a smooth office-to-field workflow.
• Communicate professionally with customers, technicians, managers, vendors, suppliers, and coworkers.
• Complete special projects and other duties as assigned. Professional Expectations
• Stay organized, meet deadlines, and manage changing priorities effectively.
• Maintain a professional appearance, attitude, and communication style.
• Arrive on time, remain productive during scheduled hours, and communicate attendance or scheduling conflicts promptly.
• Treat customers, coworkers, vendors, and visitors with respect.
• Take initiative, accept coaching, support teamwork, and continually look for ways to improve.
• Represent Royal Electrical Services with integrity, accountability, and excellent customer service. Qualifications & Desired Skills
• Strong organizational, communication, and customer service skills.
• Attention to detail and the ability to multitask and prioritize work.
• Basic computer proficiency and the ability to learn company software and systems.
• Professional written and verbal communication skills.
• Dependability, problem-solving ability, and a strong work ethic.
• Ability to work independently while supporting a team environment.
• Ability to pass a drug test and background check.

Preferred Experience Experience in construction, electrical contracting, HVAC, plumbing, service industries, dispatching, administrative support, customer service, estimating support, accounting, or payment processing is helpful. Electrical experience is preferred but not required; Royal Electrical Services is willing to train the right person with the right attitude, work ethic, and willingness to learn. What Success Looks Like A successful Department Administrative Assistant keeps the department organized, communicates clearly, supports managers and technicians, provides excellent customer service, prepares documents accurately, processes payments properly, escalates concerns promptly, meets deadlines, takes initiative, and contributes to a positive workplace. Why Join Royal Electrical Services? At Royal Electrical Services, we value integrity, safety, excellence, customer commitment, respect, teamwork, accountability, and continuous growth. We are looking for someone who wants to become an important part of our team and help keep the department running smoothly.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person