Service Coordinator

Precision X-Ray Inc. Company Description State-of-the-art research demands high performance and dependable tools in order to achieve reliable and repeatable results. Precision X-Ray is the leading provider of safe, high output X-Ray irradiators used in modern translational research. It's our mission to continually develop X-ray systems that help researchers globally to better understand radiation induced effects in the sciences of molecular biology and cancer research. Service Coordinator Job Description Precision X-Ray is seeking a Service Coordinator to join the Service team to ensure that the customer's needs are met in a service situation. At the same time, the Service Coordinator needs to ensure that all company policies and procedures are followed to promote the best interest of the company. Responsibilities Primary point of contact for incoming service phone calls and emails. Monitor service calls and emails to make sure customer has been assisted until full resolution. Coordinate installations, routine maintenance calls, and service visits. Makes travel arrangements when necessary. Monitors invoices from field service engineers. Enters information from service call reports into CRM database. Service contract sales and service services sales Issues return authorization numbers in the ERP System Opens new cases in CRM for incoming equipment for repairs, return parts, or trade-in equipment. Tracks all equipment coming into and leaving the building Monitors open service cases, including all incoming repairs, in-house repairs, parts orders testing, parts on backorder. Types all quote and sales orders for parts orders and on-site service visits. Maintains all device history records (device/service records), CRM database cases, and numerous spreadsheets. Service Contract Sales Support as needed. Required Skills and Experience Excellent verbal communication skills Strong interpersonal skills, especially in conflict resolution situations Able to work effectively with minimal supervision Focused on providing quality customer service while keeping the company's goals and focus in mind Work closely with customers both nationally and internationally from a variety of different industries Ensure that team priorities and goals are met and or exceeded Must effectively use a variety of computer software to maintain client relationships, including CRM, ERP, and Office applications Knowledge of SalesForce and Sage is preferable Requirements An associate's degree in a business-related field is preferred. Candidate must have at least 2 years of customer service experience and 2 years working in the service industry, manufacturing service a plus. Candiate should also have the ability to work efficiently with minimal supervision. Candidate must be able to multi-task, and comfortable communicating directly with customers. Salary depending on experience.

Job Type:

Full-time Pay:

$55,000.00

• $60,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Ability to

Relocate:

Madison, CT 06443: Relocate before starting work (Required)

Work Location:

In person Service Coordinator 2.5 2.5 out of 5 stars 14 New Road, Madison, CT 06443 $55,000

• $60,000 a year
• Full-time Precision X-Ray Irradiation 12 reviews $55,000
• $60,000 a year
• Full-time Precision X-Ray Inc.

Company Description State-of-the-art research demands high performance and dependable tools in order to achieve reliable and repeatable results. Precision X-Ray is the leading provider of safe, high output X-Ray irradiators used in modern translational research. It's our mission to continually develop X-ray systems that help researchers globally to better understand radiation induced effects in the sciences of molecular biology and cancer research. Service Coordinator Job Description Precision X-Ray is seeking a Service Coordinator to join the Service team to ensure that the customer's needs are met in a service situation. At the same time, the Service Coordinator needs to ensure that all company policies and procedures are followed to promote the best interest of the company. Responsibilities Primary point of contact for incoming service phone calls and emails. Monitor service calls and emails to make sure customer has been assisted until full resolution. Coordinate installations, routine maintenance calls, and service visits. Makes travel arrangements when necessary. Monitors invoices from field service engineers. Enters information from service call reports into CRM database. Service contract sales and service services sales Issues return authorization numbers in the ERP System Opens new cases in CRM for incoming equipment for repairs, return parts, or trade-in equipment. Tracks all equipment coming into and leaving the building Monitors open service cases, including all incoming repairs, in-house repairs, parts orders testing, parts on backorder. Types all quote and sales orders for parts orders and on-site service visits. Maintains all device history records (device/service records), CRM database cases, and numerous spreadsheets. Service Contract Sales Support as needed. Required Skills and Experience Excellent verbal communication skills Strong interpersonal skills, especially in conflict resolution situations Able to work effectively with minimal supervision Focused on providing quality customer service while keeping the company's goals and focus in mind Work closely with customers both nationally and internationally from a variety of different industries Ensure that team priorities and goals are met and or exceeded Must effectively use a variety of computer software to maintain client relationships, including CRM, ERP, and Office applications Knowledge of SalesForce and Sage is preferable Requirements An associate's degree in a business-related field is preferred. Candidate must have at least 2 years of customer service experience and 2 years working in the service industry, manufacturing service a plus. Candiate should also have the ability to work efficiently with minimal supervision. Candidate must be able to multi-task, and comfortable communicating directly with customers. Salary depending on experience.

Job Type:

Full-time Pay:

$55,000.00

• $60,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Ability to

Relocate:

Madison, CT 06443: Relocate before starting work (Required)

Work Location:

In person