MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES

Answers telephone, provides information to callers, routes calls as appropriate, takes clear, concise messages and contacts appropriate staff in order to promote effective communication. Receives, reads, and routes incoming mail. Reviews documents making notes of deadlines. May prepare responses to routine correspondence as directed. Maintains appointment calendars for Director and Department as necessary. Provides principal(s) with appropriate updates to changes in schedules as they occur. Sets up meetings as requested, arranging for appropriate equipment and refreshments as necessary. Initiates follow-up calls as necessary and gathers information for meetings to assure a well-organized event. Attends selected meetings, take notes, writes, prepares and disseminates minutes in timely manner. Transcribes information from various mediums into written form, within established timeframes. Produces memos, correspondence and other documents and disseminates information as appropriate. Files documents and other materials in order to maintain complete records regarding office operations. Compiles various reports and assists in financial and statistical analysis. Utilizes data management and analytical tools to identify and track issues that are department responsibility Utilize various internal and external databases to analyze and benchmark performance and outcomes. Familiar with and supports data analyses and tracking systems to promote high quality and patient safety. May participate in the preparation of department budgets, including gathering information, disseminating information, and maintaining records to support the budget process. Monitor expenditure of department budgeted funds. Establishes appropriate follow-up procedures within all areas of responsibilities to insure efficient and timely responses to requests, and promote effective customer service, and efficient office operations. Maintains liaison with all levels of administration, physicians and outside organizations to coordinate and improve operations, accomplish directives and to facilitate the resolution of problems. Participates in recording of data and outcomes to State, other DPH committees, relevant organizations and CDC. Conducts and manages special projects as assigned.

EDUCATION REQUIREMENTS

(INCLUDE

LICENSE, REGISTRATION, CERTIFICATION

): High school diploma required; some college strongly preferred.

PATIENT POPULATION SERVED

Department (Infection Prevention, Infectious Diseases). Adult population.

PHYSICAL EFFORT

Some portions of daily assignments involve prolonged standing, transporting material, equipment, or lifting, moving, or carrying (less than 30 pounds) for intermittent periods throughout the day.

PHYSICAL ENVIRONMENT

Generally pleasant working conditions. 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