Locations:

Willimantic, CT or Danielson, CT Positions Available:

2 - One in each location

Position Type:

Full-Time, Seasonal Pay:

$16.35 per hour

Bilingual Differential:

Additional $1.00 per hour if designated bilingual ACCESS Community Action Agency is hiring two full-time seasonal Intake Workers for our Home Energy Assistance Program (HEAP). We have one opening in Willimantic and one opening in Danielson . This is a great opportunity for someone who enjoys helping people, is comfortable working with paperwork and computer systems, and can stay organized in a busy customer-service environment. What You'll Do Meet with customers and help them complete energy assistance applications. Collect and review income and other required eligibility documents. Explain program requirements and help customers understand the application process. Enter customer and application information accurately into program systems. Review and certify applications once all required documentation is received. Maintain accurate, organized, and confidential customer files. Connect customers with other ACCESS programs and community resources when appropriate. Follow State of Connecticut DSS and agency program requirements and procedures. What We're Looking For High school diploma or equivalent.• Customer service, data entry, administrative, or program intake experience. Strong communication and customer service skills. Good attention to detail and accuracy. Ability to stay organized and manage multiple applications and deadlines. Comfortable learning and using computer-based systems. Ability to work independently and as part of a team. Proficiency with Google Workspace or similar applications.

Preferred:

Previous experience with energy assistance, social services, benefits programs, or community-based programs. Bilingual English/Spanish. Significant relevant work experience may be substituted for education credentials. About the Position HEAP Intake Workers help customers access assistance with their home energy costs. This is a seasonal position that supports the agency during the Home Energy Assistance Program season. The position involves frequent interaction with customers and requires accuracy, confidentiality, patience, and the ability to provide respectful service to individuals and families from a variety of backgrounds. Please indicate whether you are applying for the Willimantic or Danielson location when applying.

Pay:

$16.94 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

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