Intake Coordinator/Administrative Assistant

Intake Coordinator (Behavioral Health Practice)

Location:

In person

Schedule:

Monday-Friday, 9 AM

• 5 PM We are a fast-paced behavioral health practice looking for an Intake Coordinator who can take ownership of their role and keep things moving.

You will be the first point of contact for clients and responsible for guiding them from initial inquiry through scheduling, while navigating insurance, clinician availability, and real-time problem-solving. If you can learn systems, think critically, and figure things out as you go, you will do well here and have room to grow. We are a fun, happy group that are professional and only want like-minded individuals to apply. No drama in our office. We all work hard but like our nice no drama environment. No office BS. What You'll Do

• Answer incoming calls, emails, and website inquiries from potential clients
• Guide clients through the intake process and match them with appropriate clinicians
• Verify insurance benefits (experience with Availity preferred)
• Schedule appointments and manage clinician calendars
• Enter and maintain accurate client information in our EHR (SimplePractice experience preferred)
• Communicate clearly with clients regarding scheduling, benefits, and next steps
• Handle a range of client interactions, including individuals who may be distressed or unsure of what they need
• Problem-solve in real time and follow up when needed, rather than letting things sit What This Role Requires
• Ability to manage multiple moving parts without losing track
• Comfortable learning and navigating multiple systems
• Strong communication skills with a calm, professional, and compassionate tone
• Critical thinking and decision-making, not just task execution
• Willingness to take initiative instead of waiting for direction
• Ability to adapt as workflows evolve Required Experience
• Prior experience in a medical or behavioral health office
• Experience working with scheduling systems and/or EHR platforms Highly Preferred
• Bilingual (English/Spanish)
• Insurance verification experience (especially Availity)
• Experience using SimplePractice
• Basic understanding of billing workflows How We Work We are a collaborative team that supports each other, but we do not micromanage.

Everyone is expected to handle their role, ask questions when needed, and take initiative to find solutions. You will not be left on your own, but you are expected to think through problems before escalating them. Growth This role has room to grow. As you become more independent, accurate, and efficient in your work, there are opportunities for increased responsibility and compensation. Benefits

• Paid time off
• W-2 position Who This Is a Good Fit For
• You like staying busy and figuring things out
• You are comfortable talking to people in a variety of emotional states
• You can balance structure with flexibility
• You take ownership of your work Who This Is Not a Good Fit For
• You prefer highly structured, step-by-step directions for all tasks
• You get overwhelmed easily by multiple systems or changing workflows
• You avoid problem-solving and prefer to escalate everything

Job Type:

Full-time Pay:

$20.00

• $24.

00 per hour

Benefits:

Paid time off

Work Location:

In person