Client Experience & Front Office Assistant

• Flexible Afternoon / As Needed 9122 Town Center Pkwy Ste 102, Bradenton, FL 34202 $15
• $18 an hour
• Part-time Apply with Indeed Client Experience & Front Office Assistant
• Flexible Afternoon / As Needed The Exercise Coach®

• Lakewood Ranch, FL Pay:

  $16.00
• 19.

00 per hour

Job Type:

Part-Time / As Needed (PRN-Style)

Hours:

Variable, 0-20 hours per week (not guaranteed)

Availability:

Monday-Friday, 2:00 PM-6:00

PM Weekends:

No weekends required

Work Location:

In person

• Lakewood Ranch, FL Looking for a Flexible, Rewarding Part-Time Opportunity?

Are you a friendly, organized, and self-motivated professional who enjoys helping people while also having the independence to manage administrative responsibilities? Do you enjoy staying productive, solving problems, and being part of a positive team that makes a meaningful difference in people's lives? The Exercise Coach® Lakewood Ranch is growing, and we're looking for an outstanding Afternoon Client Experience & Front Office Assistant to join our team on an as-needed basis! This is an excellent opportunity for someone seeking supplemental income, a flexible weekday schedule, and the chance to contribute to a growing health and wellness business.

Important Scheduling Information:

This position offers variable hours based on studio needs. Some weeks may include multiple afternoon shifts, while other weeks may have limited or no scheduled hours. There is no guaranteed minimum number of weekly hours. If you're dependable, adaptable, comfortable working independently, and enjoy making a positive impact, we'd love to meet you! Who We Are At The Exercise Coach®, we believe that living longer is important, but living stronger, healthier, and more independently is what truly matters. Our mission is to help people extend their healthspan —the years of life they can enjoy with strength, mobility, confidence, and independence. We specialize in personalized, science-driven exercise programs that help people achieve meaningful results without spending hours in a traditional gym. Our innovative approach combines advanced exercise technology, professional coaching, and individualized programming.

Our services include:

Smart 20™

Strength Training:

Personalized, technology-driven strength workouts designed to deliver meaningful results in as little as 20 minutes.

Strength Plus:

Enhanced programming focused on strength and overall physical performance.

Balance Enhancement:

Specialized exercises that help improve stability, coordination, and confidence.

Assisted Stretch:

Personalized stretching sessions supporting flexibility, mobility, and comfortable movement.

Concentrated Cardio:

Efficient cardiovascular training supporting endurance and overall fitness. We serve busy professionals, active retirees, and adults who want to remain strong, healthy, and independent as they age. We're not just helping people exercise. We're helping them continue doing the things they love for years to come. About the Position As our Afternoon Client Experience & Front Office Assistant, you'll support our clients, coaching team, and daily studio operations on an as-needed basis. Our afternoon schedule offers a unique balance of client interaction and dedicated administrative responsibilities. While you'll welcome clients, manage appointments, and support our coaching team, you'll also have opportunities to focus on important behind-the-scenes tasks that help our studio operate efficiently and grow. These responsibilities include managing client accounts, updating records in HubSpot and Mindbody, following up with prospective and existing clients, organizing schedules, tracking studio performance metrics, and completing assigned administrative projects. We're looking for someone who is highly organized, self-motivated, detail-oriented, and comfortable working independently. The ideal candidate takes initiative, manages time effectively, and stays productive while balancing client service with administrative responsibilities. This position is ideal for someone who enjoys helping people but also appreciates focused time to complete meaningful administrative work. Key ResponsibilitiesClient Experience & Relationship Building Greet clients and visitors with warmth, enthusiasm, and professionalism. Create a welcoming and encouraging studio environment. Build positive relationships with clients and support their overall experience. Assist clients with scheduling, account questions, and general inquiries. Celebrate client achievements and contribute to a positive studio culture. Respond promptly and professionally to client needs. Administrative & Front Office Support Answer incoming phone calls, emails, and text messages. Schedule, confirm, and manage client appointments. Maintain accurate client records and membership information. Assist with payment processing and membership administration. Update and organize information in HubSpot, Mindbody, and Google Workspace. Maintain accurate spreadsheets, reports, and administrative records. Assist with special administrative projects assigned by management. Organize schedules and prepare information for upcoming appointments. Help maintain a clean, organized, and professional reception area. Lead Management & Membership Growth Respond promptly to prospective client inquiries. Follow up with leads through phone calls, texts, and emails. Schedule introductory consultations and appointments. Maintain accurate lead records and communication histories in HubSpot. Assist with membership enrollment and provide accurate information about studio programs. Support referral initiatives, promotional campaigns, and membership growth efforts. Client Retention & Engagement Monitor attendance and assist with client follow-up. Reach out to clients who have missed appointments or become inactive. Help reconnect with former clients. Support client satisfaction and retention initiatives. Maintain accurate documentation of client communication. Communicate important client updates to management and coaches. Studio Operations & Independent Projects Complete assigned administrative tasks during periods of lighter client activity. Assist with tracking studio performance metrics, including lead activity, appointments, and client engagement. Organize and maintain digital files and client records. Support administrative projects that improve studio efficiency. Assist with end-of-day organization and preparation for upcoming business days. Identify opportunities to improve client service and operational processes. Maintain confidentiality of client and business information. Who We're Looking For Our ideal candidate is:

Friendly & Personable:

Enjoys connecting with people and building relationships.

Self-Motivated:

Stays productive and takes initiative without constant supervision.

Organized & Detail-Oriented:

Manages multiple administrative responsibilities accurately.

Dependable & Flexible:

Understands the importance of reliability when scheduled and is comfortable with variable weekly hours.

Technology-Comfortable:

Confident using computers, scheduling systems, and digital communication tools.

A Strong Communicator:

Communicates professionally in person, by phone, text, and email.

Proactive:

Identifies tasks that need attention and takes ownership of responsibilities.

Coachable:

Welcomes feedback and enjoys learning.

Service-Oriented:

Genuinely enjoys helping others.

Adaptable:

Comfortable balancing client-facing responsibilities with independent administrative work.

Qualifications Required:

High school diploma or equivalent. At least one year of customer service, reception, or administrative experience. Strong verbal and written communication skills. Basic computer proficiency and comfort learning new software. Ability to work independently, multitask, and stay organized. Consistent availability during the afternoon scheduling window when accepting assigned shifts. Comfort with a variable, as-needed schedule that may include weeks without scheduled hours. Authorization to work in the United States. Preferred Qualifications

• A Plus!

Experience with HubSpot CRM for lead management, customer communication, and follow-up. Experience with Mindbody for appointment scheduling, membership management, and client accounts. Proficiency with Google Workspace (Google Suite) , including Gmail, Google Calendar, Google Sheets, Google Docs, and Google Drive. Experience in fitness, wellness, healthcare, hospitality, or customer service. Experience with lead follow-up, sales support, membership enrollment, or client retention. Experience maintaining spreadsheets, preparing reports, or tracking business performance metrics. Strong organizational skills and the ability to manage projects independently. Experience with HubSpot, Mindbody, or Google Workspace is a plus, but not required. Training on our studio systems, programs, and services will be provided. No fitness certification required. Our Team Culture Our team operates around five core values: Client First

• Serve, Connect, Empower We make every client feel valued and supported. Raise the Standard
• Details Matter We believe exceptional service is built through consistency, professionalism, and attention to detail. Educate & Inspire
• Build Better Lives We encourage people to take positive steps toward better health. Own the Environment
• Protect the Standard Everyone takes responsibility for maintaining a welcoming and professional studio.

Create "Recess Again" Experiences We believe fitness should be enjoyable, encouraging, and empowering.

Schedule & Compensation Position:

Afternoon Client Experience & Front Office Assistant

• As Needed Pay:

  $16.00
• 19.

00 per hour, based on experience and qualifications.

Employment Type:

Part-Time / As Needed (PRN-Style)

Weekly Hours:

Variable, 0-20 hours per week.

Availability Window:

Monday-Friday, 2:00 PM-6:00 PM.

Schedule:

Based on studio staffing, client appointments, administrative workload, and operational needs.

Guaranteed Hours:

None. No weekends required. This is a flexible, as-needed position rather than a regularly scheduled 20-hour-per-week role. Some weeks may offer several shifts, while other weeks may require limited or no scheduled hours. Weekly schedules will be communicated in advance whenever possible. Applicants should be comfortable with this arrangement and understand that consistent weekly hours are not guaranteed. Why Join Our Team? Flexible, as-needed weekday afternoon opportunities. No weekend shifts. Positive, professional, and encouraging work environment. Opportunities to develop administrative, CRM, and client service skills. Training and professional development. Meaningful relationships with clients and coworkers. The opportunity to contribute to a growing wellness business. The satisfaction of helping people improve their health and quality of life. Ready to Join Us? If you're friendly, dependable, organized, and comfortable with a flexible, as-needed schedule, we'd love to hear from you! We're looking for someone who takes pride in delivering exceptional service, enjoys working independently, and wants to be part of a team dedicated to improving people's lives. Apply today and help us make stronger, healthier living possible for more people in our community! The Exercise Coach®

• Lakewood Ranch 9122 Town Center Pkwy, Suite 102 Lakewood Ranch, FL 34202 941-538-5600 www.

exercisecoach.com

Job Type:

Part-time Pay:

$15.00

• $18.

00 per hour Application Question(s): Are you comfortable working a part-time schedule of 10-20 hours per week, with the possibility of additional hours as the studio grows? How many years of customer service, front desk, or administrative experience do you have? Which of the following systems have you used professionally: HubSpot, Mindbody, Google Workspace, or other CRM/scheduling software? Are you comfortable making outbound phone calls, sending follow-up texts, and scheduling appointments with prospective clients? How would you handle a situation where a client arrives for an appointment while the phone is ringing and another client needs assistance? Please list 2-3 dates and time ranges when you would be available for an interview. Are you consistently available Monday-Friday between 2:00 PM and 7:00 PM?

Work Location:

In person