Front Desk Advocate

Role and Responsibilities Empire Management Group is seeking a professional, personable and organized Front Desk Advocate to join our team. As the first point of contact for residents, vendors and visitors, the advocate plays a critical role in providing exceptional customer service while supporting the daily operations of the office.

Customer Service:

Greet and assist residents, board members and vendors in a professional manner. Assist with making appointments, taking payments, distributing keys, fobs and cards, and answering general questions. Respond to phone calls and emails.

Administrative Support:

Handle incoming and outgoing mail, packages and deliveries and manage office supply inventory to place orders as needed.

Data Management:

Update resident information and maintain accurate records,

Collaboration:

Work closely with community association managers and other internal teams as needed. Requirements 1. Strong Attention to

Detail:

Demonstrated ability to meticulously review applications and identify errors and omissions. 2.

Communication Skills:

Excellent written and verbal communication skills, to effectively interact with team members, clients, and external parties. 3.

Organizational Skills:

Ability to manage multiple tasks simultaneously and prioritize workload effectively to meet deadlines. 4.

Self-Starter:

Able to work independently and have strong problem-solving skills. 5.

Team Player:

Collaborative attitude with a willingness to work closely with team members to achieve common goals. Qualifications and Education Requirements 2 years of relevant office experience. Must pass a background check Work Conditions • Office setting-Indoor, sedentary position using computer and computer equipment • Occasional local travel for training or events

Job Type:

Full-time Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person