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CD
CRC Data Technologies
Service Coordinator
Career Insights for Administrative Clerk / Coordinator
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Scorecard
Based on Florida data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$41,573 / year median in Florida
+2% projected growth
Job Description
An established IT service provider of the Emerald Coast is presently seeking a service coordinator to support our mission of providing IT support and network security to our clients. If you have a positive outlook, take deep pride in the quality and value of your work and want to work in a supportive team environment, we want to talk to you. Ideal candidates will have some experience with the IT industry and understand the importance of IT services to remain competitive in a rapidly evolving world. To be a viable prospect, you must possess strong cognitive skills as well as above-average emotional intelligence for dealing with both frustrated clients (who typically call when something isn't working the way they think it should) and busy technical staff members. Empathy is crucial to making sure clients know their experience matters to us, while expectation setting and clear communication are pivotal to supporting technical operations. Typical activities of this role
- Receive client requests for service, route calls and/or dispatch technicians as needed
- Track shipment and notify team of delays on projects
- Notify clients & team members of delays and unexpected status changes on orders
- Manage projects by scheduling and assigning resources as needed
- Coordinate with operations director to make changes to process when needed
- Maintain records to track when equipment warranties and licenses expire that we can submit timely renewal proposals to clients
- Be familiar with vendor partner and incentive programs & train team about how we can best take advantage of such programs.
- Update status of tickets and projects in ERP system as orders are placed and received
- Schedule and vendor training for team about new product offers when appropriate
- Provide pricing information and submit quotes as requested
- Receive product, label and bar code items correctly before sorting in parts room
- Track inventory from receipt to sale & delivery
- Perform inventory audits Soft skills we expect
- Bring a supportive mission-focused attitude every day
- Be genuine about your requirements and limitations
- Embrace opportunities to improve your skills and streamline operations
- Use active listening and precise wording to reduce risk of miscommunication
- Be consistent and reliable in your service delivery Useful experience
- Familiarity with IT products and services
- Experience working with a ticketing system
- History of work within the IT industry (not necessarily technical work, but an understanding to the business value of technical products and services) Compensation & benefits
- Company bonus program
- Medical benefits through major medical insurance group
- Dental & vision program
- Potential to have career related education costs paid by company If our company seems like the right fit for you, answer the related questions about your experience and submit your resume for our consideration.
Job Type:
Full-time Pay:
$50,000.00- $55,000.