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Intake Specialist
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Active Trapping
Dunedin, FL (In Person)
$38,480 Salary, Full-Time
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Job Description
Intake Specialist / Administrative Coordinator Active Trapping - Dunedin, FL Pay $15-$22 an hour (based on experience) Job Type Full-time Schedule Monday-Friday Day shift No weekends Join a Growing Local Company That Values Organization, Communication, and Teamwork At Active Trapping, we specialize in humane wildlife removal and professional finished-grade exclusion work throughout Pinellas, Pasco, and Hillsborough counties. We are growing quickly and looking for the right person to become the voice and internal coordinator of our company. This position is extremely important to our daily operations. You will help keep jobs organized, customers informed, schedules running smoothly, and invoices collected properly. This is not a cold-calling sales job. This is a customer service, coordination, and operations support role inside a fast-paced local service company. We are looking for someone dependable, organized, professional, and confident speaking with customers on the phone. Responsibilities Answer incoming customer calls and respond to texts/emails Schedule inspections, trap checks, and exclusion work Coordinate technician schedules and route adjustments Communicate with customers regarding appointments and updates Send invoices and collect payments after jobs are completed Follow up on unpaid invoices and balances Input customer information into company software systems Maintain organized job notes and customer records Assist with customer service and problem resolution Coordinate with field technicians throughout the day Help maintain smooth office operations and daily workflow What We're Looking For Previous office, dispatching, scheduling, customer service, or administrative experience preferred Strong communication skills and professionalism on the phone Ability to multitask in a fast-paced environment Good computer and typing skills Reliable and organized Positive attitude and team-player mindset Comfortable handling payment collection conversations professionally Experience with service industry scheduling is a plus Preferred Experience Customer service: 1 year required Office administration: 1 year preferred Scheduling or dispatching experience preferred QuickBooks, Housecall Pro, or CRM software experience is a plus Why People Like Working Here Monday-Friday schedule No weekends Supportive small team environment Opportunity to grow with a rapidly expanding company Stable year-round work Locally owned company that values quality over shortcuts Hands-on leadership and training Real opportunity to grow into higher-level administrative or operations roles as the company expands About Active Trapping Active Trapping is a locally owned wildlife removal and exclusion company based in Dunedin, Florida. We specialize in humane wildlife removal and high-quality exclusion work that permanently helps protect homes from unwanted critters. We focus heavily on professionalism, craftsmanship, communication, and doing the job the right way — no ugly patch jobs or rushed work. Our mission is to provide homeowners with peace of mind while delivering a finished product we can truly stand behind. If you are organized, dependable, and want to grow with a company that is building something long-term, we would love to hear from you.