Submit device readings accurately and on schedule
Monitor, manage, and respond to emails promptly (target response time: within one hour)
Prepare and submit the Annual Reports for all Miami-Dade County Lift Station accounts
Answer incoming phone calls and assist customers in a professional manner
Serve as the primary point of contact when department leads are unavailable
Compile reports as assigned
Conduct research as needed, including reviewing Miami Department of E DERM notices and relevant customer information
Schedule work while referencing relevant information in our CRM, including pinned notes, comments, and quotes
Maintain accurate, up-to-date notes and comments in our CRM to reflect all changes and communications (e.g., \"Spoke with [Name] on [Date] regarding...\")
Work collaboratively, take direction well, and relay messages accurately
Manage time effectively and prioritize tasks appropriately What We Are Looking For
Strong written and verbal communication skills
High attention to detail and accuracy
Ability to multitask and manage competing priorities
Comfortable working with CRM software and digital tools (prior CRM experience a plus)
Professional phone and email etiquette
Reliable, self-motivated, and team-oriented
Prior administrative or customer service experience preferred What We Offer
Competitive pay commensurate with experience
Health insurance eligibility after 60 days (FL Blue)
Supplemental insurance options provided by AFLAC
401(k) with employer safe harbour match after one year
Monday through Friday schedule, 8:00 AM to 5:00 PM
Supportive team environment with an established South Florida company

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

Administrative:

1 year (Preferred)

Work Location:

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