Operations Coordinator (Bilingual Spanish/English)

About Us Hospitality Technology Solutions provides technology installation, network setup, and ongoing technical support for restaurants and hospitality businesses. We are looking for a reliable, organized, and professional Bilingual Operations Coordinator to help manage customer communication, technician scheduling, job follow-ups, billing support, and day-to-day office coordination. This role is important to keeping our daily operations organized, making sure customers are prepared for appointments, and ensuring follow-ups are completed properly. Position Overview The Bilingual Operations Coordinator will help manage the service process from appointment confirmation to post-job follow-up and administrative completion. This position requires strong communication, attention to detail, organization, and follow-through. The right candidate must be comfortable speaking with customers by phone in both English and Spanish, coordinating with technicians, tracking open items, and keeping internal records accurate. This is an in-office role for someone who is dependable, professional, and able to manage multiple responsibilities in a fast-paced environment. Key ResponsibilitiesCustomer Appointment Confirmation Contact customers before scheduled appointments Confirm appointment date, time, address, and onsite contact Verify that the customer is ready for the technician Confirm readiness items such as internet, wiring, power, and site access Flag any issues before the technician arrives Communicate clearly with customers in both English and Spanish when needed Technician Scheduling & Coordination Help schedule and coordinate technician visits Provide technicians with job details, customer contacts, and updates Monitor active jobs throughout the day Help resolve scheduling, access, or communication issues Communicate delays or changes clearly to customers and team members Post-Job Customer Follow-Up Contact customers after jobs are completed Confirm the work was completed properly Ask if everything is working as expected Document feedback and flag any issues that need follow-up Help ensure customers feel supported after service 7-10 Day Customer Check-In Follow up with customers 7-10 days after service Confirm systems are still working properly Ask if the customer has any questions, concerns, or additional support needs Document any issues and coordinate next steps when needed Customer Relationship Management Maintain communication with existing and past customers Identify when a customer may need additional support Help schedule follow-up service when appropriate Keep customer records and communication notes organized Contracts, Invoices & Payment Follow-Up Send agreements and follow up for signatures Send invoices and track payment status Follow up on outstanding balances Keep records updated and organized Escalate payment or paperwork issues when needed Receipt & Expense Tracking Review employee receipts and expense submissions Check that receipts are submitted and notes are complete Follow up on missing or incorrect information Help maintain accurate internal records Administrative & Office Support Maintain accurate notes in internal systems Track follow-ups, open items, and customer communication Assist with general office and operations tasks as needed Help make sure nothing falls through the cracks Required Qualifications Fluent in English and Spanish Comfortable speaking with customers by phone in both languages Strong communication skills: clear, professional, and confident Highly organized and detail-oriented Comfortable making calls and sending messages daily Reliable, punctual, and consistent Able to follow structured processes and checklists Comfortable using computers, email, spreadsheets, online forms, and business systems Able to manage multiple tasks and priorities throughout the day Strong follow-through and accountability Preferred Experience Customer service experience Restaurant or hospitality experience Office or administrative experience Scheduling or dispatch experience Experience with invoices, payments, or basic recordkeeping Experience supporting technicians, field teams, or service-based businesses Experience using business software for scheduling, customer tracking, communication, invoicing, reporting, expenses, or task management This Role Is a Good Fit If You Are Bilingual in English and Spanish Organized and dependable Comfortable talking to customers Good at following up Calm under pressure Detail-oriented Comfortable working from checklists and processes Able to communicate clearly with both customers and team members Comfortable learning new systems and documenting work accurately This Role May Not Be a Good Fit If You Are not comfortable making phone calls Are not comfortable communicating in both English and Spanish Struggle with follow-through Have difficulty staying organized Prefer unstructured work Do not like checklists or documentation Get overwhelmed by multiple open tasks Training We will provide training on our internal systems, customer call scripts, job readiness checklists, follow-up process, billing workflow, and communication standards. The goal is for this person to become confident handling customer confirmations, job follow-ups, scheduling support, invoices, payment reminders, receipt tracking, and daily operational coordination. Compensation $18-$22/hour Pay is based on experience, bilingual communication ability, organization, software knowledge, reliability, and overall fit for the role 90-day performance review with opportunity for increase Growth potential as responsibilities increase How to Apply Please submit your resume and answer the application questions. Qualified applicants should be prepared to describe their communication style, organizational process, customer service experience, and the business software or systems they have used in previous roles.

Pay:

$18.00 - $22.00 per hour Expected hours: 40.0 per week Application Question(s): Are you comfortable making phone calls to customers every day? How do you stay organized when managing multiple tasks? A customer says they are ready for an appointment, but they are unsure if their wiring is complete. What would you do? A customer says the technician finished the job, but something is still not working. What would you do next? What software, apps, or business systems have you used in previous roles? What hourly pay are you looking for?

Language:

Spanish (Required)

Work Location:

In person