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Confidential
Front Office Dental Business Assistant (Check in)
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Based on Florida data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$36,284 / year median in Florida
+3% projected growth
Job Description
Business Assistant / Front OfficeDr. Maggie Davis & Associates - Palm Harbor, FL Full-Time | Monday-Thursday | Fridays Until 2 PM | No Weekends Dr. Maggie Davis & Associates is a well-established, privately owned pediatric dental practice dedicated to providing exceptional care and creating an outstanding experience for every patient and family we serve. We are seeking an experienced Business Assistant who is friendly, organized, dependable, and enjoys working in a fast-paced, team-oriented environment. This position will have a primary focus on patient check-in and front office operations , serving as one of the first points of contact for our patients and families. The ideal candidate understands that an exceptional patient experience begins before a patient ever reaches the treatment room. We are looking for someone who communicates well, pays attention to the details, can manage multiple priorities, and takes pride in making patients and families feel welcomed and cared for. Why Join Our Team? ✔ Monday-Thursday schedule with early Fridays ✔ No evenings or weekends ✔ Competitive pay based on experience ✔ Medical, Dental, Vision, PTO, 401(k), and bonus opportunities ✔ Established, privately owned pediatric practice ✔ Positive, supportive team culture ✔ Opportunities for cross-training and professional growth ResponsibilitiesPatient Check-In & Front Office Warmly greet and welcome patients and families upon arrival Check patients in accurately and efficiently Verify and update patient demographics, contact information, and required documentation Ensure necessary forms and consents are completed Monitor the daily schedule and communicate patient arrivals to the clinical team Help maintain efficient patient flow throughout the day Maintain a welcoming, organized, and professional front office environment Provide exceptional customer service to patients and families Phones & Scheduling Answer incoming phone calls professionally and courteously Assist patients and families with questions and scheduling needs Schedule and confirm appointments Assist with new patient intake and registration Communicate appointment policies and necessary pre-appointment information Assist with recall and patient communication as needed Accurately document patient communications and update patient records Business Office Support Assist with patient check-out when needed Collect payments and assist with account balances as appropriate Maintain accurate patient information and documentation Assist with insurance information and verification as needed Support scheduling and other business office responsibilities Help identify and communicate scheduling or patient-flow concerns to the appropriate team members Team Support Work collaboratively with fellow Business Assistants, doctors, and clinical team members Step in to assist teammates when needed to keep the office running smoothly Support the clinical team and overall patient flow throughout the day Participate in morning huddles and team meetings Communicate effectively between the front and back office Maintain a positive, professional, and solutions-focused attitude QualificationsPreferred Experience Minimum of 2 years of dental front office experience preferred Pediatric dental and/or general dental experience preferred Experience with patient check-in, scheduling, phones, and customer service Familiarity with dental insurance and patient accounts is a plus Experience with dental practice management software preferred Skills Exceptional communication and customer service skills Warm, friendly, and professional demeanor Strong organizational and multitasking abilities Excellent attention to detail Ability to remain calm and professional in a fast-paced environment Dependable, proactive, and self-motivated Comfortable communicating with both children and parents Ability to work independently while also being a strong team player Willingness to learn and assist in different areas of the business office when needed Who We're Looking For We are looking for someone who understands the importance of creating a great first impression and takes pride in providing exceptional service to our patients and families. You should be someone who values teamwork, communicates well, stays organized when things get busy, and is willing to jump in where needed to support both our patients and fellow team members. The ideal candidate is dependable, adaptable, personable, and genuinely enjoys interacting with people. We value team members who take ownership of their responsibilities while also recognizing that providing an exceptional patient experience is a team effort.