Administrative Assistant

Job Description Help for Job Description. Opens a new window. Administrative Assistant / Dispatcher

• NEMT

• Location:

• Tamarac, FL (Broward County)

• Job Type:

• Full-Time (Part-time considered for highly qualified candidates)

• Job Summary:

• Non-Emergency Medical Transportation (NEMT) company providing reliable transportation services to patients in Broward and Palm Beach counties. We are seeking a dependable, detail-oriented, and customer-focused
• Administrative Assistant / Dispatcher
• to join our team. This role is critical to our daily operations, ensuring smooth scheduling, efficient dispatching, and excellent customer service.

• Key Responsibilities:

• Professionally answer and manage incoming calls from patients, medical facilities, and drivers
• Book, schedule, confirm, reschedule, and cancel transportation appointments
• Dispatch drivers in real-time, monitor active trips, and handle route changes or emergencies
• Manage driver schedules, availability, time-off requests, and shift coverage
• Collect payments, co-pays, and process invoices accurately and timely
• Maintain accurate records of trips, patient information, and driver activity in our dispatch system
• Ensure compliance with HIPAA regulations and company policies at all times
• Generate daily/weekly reports and assist with general administrative tasks
• Communicate effectively with drivers, patients, and healthcare providers to resolve issues quickly

• Requirements & Qualifications:

• 1+ years of experience in dispatch, scheduling, administrative support, or customer service (NEMT, transportation, logistics, or medical office experience is strongly preferred)
• Excellent phone etiquette and strong verbal/written communication skills
• Proven ability to multitask and work efficiently in a fast-paced environment
• Proficient with computers, Microsoft Office (Word, Excel), Google Workspace, and scheduling/dispatch software
• Strong knowledge of South Florida geography (Broward and Palm Beach counties)
• (English/Spanish or English/Creole) is highly preferred
• Reliable, organized, and able to work independently
• Pass a background check and drug screening
• High school diploma or equivalent required

• What We Offer:

• Competitive hourly pay based on experience
• Supportive and growing team environment
• Opportunity for advancement within the company
• Paid Vacation
• How to

Apply:

• Please submit your resume along with a brief summary of your relevant experience.

Email:

[Your Email Address]

Phone:

[Your Phone Number] We thank all applicants for their interest; however, only those selected for an interview will be contacted.