Job Title:

Administrative Assistant Department:

Maintenance Reports To:

Office Manager FLSA Status:

Non-Exempt Prepared Date:

April 2021

SUMMARY:

The Administrative Assistant will perform a variety of tasks each centered on maintaining the quality of the units in our portfolio. This is primarily a coordinating role within our Quality Control Department, which will require good & clear communication skills with our maintenance vendors, clients, guests, and team members. Aside from minor field work, applicants will not be performing the maintenance; but a basic knowledge of household maintenance is a plus. Organization and follow-up is key.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer phone calls and respond to maintenance-related emails from tenants, inspectors, and independent contractors. Troubleshoot simple solutions and rule out user error with tenants in the unit. Provide excellent customer service to renters and communicate clearly with our vendors, clients, and departments. Moderate computer skills and excellent phone etiquette. Log service orders into records. Excellent organizational skills, time management, and follow-through. Have a basic understanding of interior home maintenance. Must have a vehicle and be able to visit units in our inventory on occassion. Able to lift up to 50 lbs. with reasonable accommodations. Verify and process maintenance invoices Follow up on job progress to make sure they are being completedin a timely manner. Regular and prompt attendance.

NONESSENTIAL DUTIES AND RESPONSIBILITIES

Procure and add new maintenance vendors to our contact list. Assist and help organize shipments in office.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience working in maintenance or customer service, preferably in the hospitality or travel industries. Customer-service experience. Excellent written and verbal communication skills. Multi-tasking and time-management skills, with the ability to prioritize tasks. Proficient in typing and basic computer skills. Flexible working hours. EDUCATION and/or

EXPERIENCE

High school diploma or equivalent.

LANGUAGE SKILLS

Ability to read and write routine correspondence to guests and complex site personnel.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers. Take basic measurements and log details.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license and access to an insured vehicle.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is: Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. Regularly lifts and/or moves 25 pounds and occasionally lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Benefit Conditions:

Waiting period may apply Typical end time: 5PM Typical start time: 8

AM This Job Is:

Open to applicants who do not have a college diploma

Work Remotely No Job Type:

Full-time Pay:

From $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Education:

High school or equivalent (Required)

License/Certification:

Driver's License (Preferred)

Work Location:

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