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Guest Services Coordinator (Part-Time) - Hoolei at Grand Wailea, A Waldorf Astoria Resort
Career Insights for Administrative Clerk / Coordinator
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Based on Hawaii data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$46,603 / year median in Hawaii
-1% projected decline
Job Description
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Guest Services Coordinator to join the Ho'olei Villas team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Want to learn more? Hotel Website , Facebook , Instagram , YouTube Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Services Coordinator , you're not just supporting guest services operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. Here's what you'll do during a typical day: Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying