Customer Relations Coordinator II

Position Title:

Customer Relations Coordinator II Job Group:

Professional & Scientific Required Minimum Qualifications:

High School diploma or equivalent and 2 years of related experience

Job Description:

The Iowa State University Seed Laboratory is seeking a Customer Relations Coordinator II to serve as a primary point of contact for Seed Health and Seed Quality testing customers. With more than 100 years of excellence in seed testing, training, and customer service, the ISU Seed Lab is recognized as a leader in the seed testing industry. Our laboratory provides cutting-edge seed analysis technologies and services, delivering accurate results, high sample throughput, and exceptional customer support to clients across the agricultural industry. This position plays a key role in supporting fast-paced daily laboratory operations and delivering exceptional customer service to seed industry clients through sample coordination, communication, data management, and workflow support. Example of Duties Receive, review, and document incoming seed samples; verify sample information and enter accurate data into laboratory information systems. Coordinate sample workflow by monitoring sample status, communicating with laboratory staff, and following up with customers to resolve missing or incomplete information. Serve as the primary customer contact by responding to phone, email, and in-person inquiries regarding testing services, submission requirements, timelines, and results. Maintain customer accounts and records, including account setup, data updates, billing support, and additional service requests. Support front office operations and outreach activities by welcoming visitors, preparing shipments, assisting with tours and events, and supporting trade show and marketing efforts as needed. Successful candidates will demonstrate strong organizational, multitasking, and communication skills, along with a customer-focused approach and a high level of accuracy when handling detailed information. The ability to work independently while contributing effectively within a collaborative team environment is essential.

Preferred Qualifications:

Experience providing customer service and serving as a primary point of contact through phone, email, or in-person communication. Experience performing detailed data entry, recordkeeping, or administrative support duties requiring accuracy and attention to detail. Experience coordinating or communicating with multiple stakeholders, including customers, clients, vendors, or internal team members. Demonstrated proficiency with Microsoft Office Suite, Google Workspace, or similar computer applications. Experience using database systems, customer relationship management (CRM) software, laboratory information management systems (LIMS), or other electronic recordkeeping systems. Grow Your Career With Us Join one of the nation's premier seed laboratories and help support agriculture through high-quality seed testing and outstanding customer service. This dynamic role offers more than a traditional desk job, providing opportunities to learn about seed testing, laboratory operations, and customer relations while working alongside experts in the field. With a variety of responsibilities and hands-on experiences, you'll have the chance to broaden your skills and grow your career in the seed industry.

Learn more at https:

//www.seeds.iastate.edu/. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:

To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: Resume/Curriculum Vitae Letter of Application/Cover Letter Why Choose Iowa State University? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday, and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or

Toll Free:

1-877-477-7485.

Appointment Type:

Regular Number of Months Employed Per Year:

12

Month Work Period Time Type:

Full time

Pay Grade:

PS804

Original Posting Date:

May 14, 2026

Posting Close Date:

May 21, 2026

Job Requisition Number:

R19210 Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications. By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or

Toll-Free:

(877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.