Student Support Specialist (Part Time) Print Apply Student Support Specialist (Part Time) Salary $18.58 Hourly Location Kirkwood Regional Center at the University of Iowa, IA Job Type Part-time Job Number 02998 Division Academic Affairs Department Learning commons Opening Date 09/01/2026 Description Benefits Questions
JOB GOAL
To advance the college's mission, vision, principles, values, and strategic initiatives through continuous improvement decisions.
GENERAL JOB SUMMARY
The Student Support Specialist provides essential administrative, operational, and student-facing support to the Learning Commons. This role serves as a first point of contact for students seeking academic and study support and plays a key role in the recruitment, onboarding, and retention of Learning Assistants (LAs). The Specialist will coordinate daily Learning Commons operations, including scheduling, communication, and resource management, while also contributing to efforts that strengthen visibility, access, and engagement with Learning Commons services across all locations. Availability to work 20-28 hours/week between the hours of 8:30 AM and 4:30 PM Monday
UNIVERSAL CORE COMPETENCIES
Advocate for Continual Improvement
- empowering each other to identify opportunities for excellence. Collaborate with Mutual Accountability
- working together with a willingness to take ownership and account for our actions. Champion Service
- anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance
- commitment to excellence even in the face of adversity or delay in achieving success. Lead
- regardless of title, through positive influence.
DUTIES/RESPONSIBILITIES
Learning Assistant Recruitment & Retention Coordinate recruitment logistics for Learning Assistants, including maintaining candidate lists, verifying eligibility (e.g., GPA, enrollment status), and scheduling interviews. Serve as a primary point of contact for prospective and current Learning Assistants, providing timely communication and support throughout the hiring and onboarding process. Assist with developing and distributing promotional materials and outreach to faculty, departments, and students to strengthen the Learning Assistant applicant pipeline. Maintain accurate records of applications, interviews, hiring decisions, and onboarding progress. Support retention efforts through communication, appreciation activities, and feedback collection to foster an engaged and connected Learning Assistant team. Track and compile Learning Assistant recruitment and retention data for reports and continuous improvement Student and Operational Support Welcome and assist students seeking study support services, connecting them with the appropriate Learning Assistant, Academic Coach, or resource. Communicate effectively with students, faculty, and staff regarding Learning Commons services, schedules, and available supports. Schedule study support appointments, rooms, and shared resources. Circulate materials and resources, including laptops and learning tools, ensuring they are maintained and tracked properly. Provide on-demand academic or study support to students as appropriate. Assist in the daily coordination and organization of Learning Commons operations and shared communication channels. Administrative and Continuous Improvement Maintain accurate records, forms, and scheduling systems within Kirkwood's electronic and Microsoft 365 environments. Support data collection and reporting for Learning Commons usage, Learning Assistant engagement, and recruitment outcomes. Participate in Learning Commons staff meetings, trainings, and planning sessions to support continuous improvement and collaboration. Perform other related duties as assigned.
PERFORMANCE EXPECTATIONS
Welcome, value, and nurture people of all backgrounds, perspectives, and experiences. Represent the College and Learning Commons positively with students, faculty, staff, and community members. Demonstrate professionalism, initiative, and problem-solving in daily operations. Communicate clearly and effectively both orally and in writing. Maintain confidentiality and accuracy in all records and student interactions. Exhibit excellent interpersonal, organizational, and communication skills. Remain adaptable in a fast-paced environment with changing priorities. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION
Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.
MINIMUM QUALIFICATIONS
High school diploma Experience in a higher education setting preferred
EEO/AA STATEMENT
It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572, equity@kirkwood.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582,
Telephone:
(303) 844-5695
FAX:
(303) 844-4303, TDD 800-877-8339
Email:
OCR.Denver@ed.gov .
WHY KIRKWOOD
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life. Review of applications will continue until the position is filled. Kirkwood offers a wide range of employee benefits. Read more about them here ! 01 Do you have a high school diploma or equivalent? Yes No 02 Are you available to work 20-28 hours per week? Yes No Required Question Employer Kirkwood Community College Address 6301 Kirkwood Blvd SW Cedar Rapids, Iowa, 52404 Phone 319-398-5572 Website http://www.kirkwood.edu Apply Please verify your email address Verify Email Job Opportunities Account Privacy Policy Terms Of Use Accessibility Statement Privacy Settings Copyright © 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. If you wish to opt-out click follow these steps: Log into your Job Seeker Profile Click your name in the upper right-hand corner Select Account Settings Select the Preferences section Click the Edit button next to Access Membership Switch Toggle to off Click Save If you do not have a registered account this setting does not apply, however, you can review your right on our privacy policy . If you require further assistance, please email privacy@neogov.com × Accessibility Statement At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users. Commitment to Accessibility We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features. Ongoing Enhancements Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services. Feedback and Assistance We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible. Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all.
