Administrative Support Assistant 2

As an Administrative Support Assistant 2 , this position is to provide support services for case managers and management to include being a receptionist for field services clients reporting in for appointments, answering telephone calls from clients and community members and directing the caller to the appropriate staff person and proofing reports. Central point of coordination for processing EDMS and eFiling notifications. Answers residential switchboard and documents resident movements. Data entry in ICON.

Key Responsibilities Front-Line Coordination:

Act as the first point of contact for clients and community members; manage the telephone switchboard and accurately document client communication for both field and residential work units.

Data & System Management:

Perform precise data entry in ICON; serve as the central coordinator for EDMS and e-filing notifications, perform essential tasks in the ICON Banking database, perform comprehensive reviews of complex data from various sources including EDMS, Iowa Courts Online, IOWA/NCIC, and ensure all legal documentation is screened and processed.

Operational Support:

Maintain control records for assignments, projects, and reports (including PSI assignments, staff meeting notes, staff directory), manage incoming/outgoing mail and phone calls, coordinate electronic document transfers/submissions with the Clerk of Courts in each County, obtain certification from

IOWA/NCIC

to access confidential information, prepare and reconcile various transactions for the residential fiduciary account (including prepare deposits and take to the bank, print checks, and maintain accurate client statuses in ICON Banking) and process client payments in the Fee System database.

Document Control:

Proofread, transcribe, and review reports for accuracy before filing; compose standardized responses to routine inquiries and gather statistical data for reporting.

Team Development:

Assist case managers with data entry issues.

What You'll Bring Integrity:

Absolute ability to maintain high levels of confidentiality regarding sensitive client information.

Precision:

An eagle eye for detail, especially when proofing reports, managing legal filings and data entry.

Proactive Nature:

You are self-driven and able to manage multiple "moving parts" without letting tasks fall through the cracks.

Adaptability:

A positive attitude and a willingness to stay flexible in an environment that is often subject to change.

Technical Savvy:

Comfort with database management and standard office software. What We Offer Join a team-oriented, positive work environment where your contributions are valued.

Our comprehensive benefits package includes:

Retirement:

Iowa Public Employees' Retirement System (IPERS) and optional 457 savings plan with employer contributions.

Health & Wellness:

Excellent affordable health, dental, life and vision insurance.

Time Off:

Generous paid holidays, plus accrued vacation and sick time.

Discounts:

Access to various employee discount programs.

Preferred characteristics and abilities:

• Self-driven
• Flexible and open to change
• Ability to maintain confidentiality
• Attention to detail
• Strong organizational skills
• Ability to collaborate
• Positive attitude

Hours:

Monday -

Friday:

8:00 a.m. to 4:30 p.m., some travel required.

New Hire training:

Two (2) weeks of offsite training. E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov . We have (2) positions available at the Scott County Field Services Office in Davenport, Iowa. Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: One year of full-time work experience in general office, clerical, data entry/processing, or related work. A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1. For more information click on this link to view the job description Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.